Welcome to the unifi Community

Please take a moment to read the chatroom user guidelines

THE DO’S

1. Before you Post any questions, you should try to do a search on our chatroom to see if you can find the answers to your questions. If there is none, do Post away.
2. When you Post anything on the chatroom, try to Post them on the board or threads relevant to the topic of discussion. If you wish to discuss on a particular topic that is not related to the board or thread, just create a new one
3. Promote healthy discussion, where differences in opinions are welcomed.
4. Protect and secure your own personal data (such as name, NRIC numbers, phone number, email address, case number or any other information that could identify you personally) and that of other User.
5. If you like a particular comment or review, do reward the User by liking their comment and giving them a kudos or mark it as an accepted solution if you feel such comment or review is helpful to you.
6. Do read our unifi Terms of Use for further details.

THE DON’TS

1. Do not challenge or attack other Users.
2. Do not disclose your personal data and that of other Users in the chatroom.
3. Do not create more than 1 unifi mobile Account.
4. Do not Post anything which is prohibited under the unifi Terms of Use, amongst others, such as:-
   •  defamatory remarks,
   • infringes the Law,
   • patently offensive such as racism, bigotry, hatred or physical harm of any kind against any group or individuals,
   • harassing or advocating harassment of another person,
   • spamming, soliciting passwords, soliciting personally identifying information for commercial or unlawful purposes from other User,
   • illegal or unauthorized copy of another person's copyrighted or copyrightable work, including, but not limited to, (1) pirated computer programs or links to them, (2) information which circumvents manufacturer-installed copy-protect devices, (3) pirated music, images, or video, or links to pirated music, image, or video files,
   • information that you know is false or misleading, promotes illegal activities or conduct that is abusive, or is threatening, obscene, defamatory, or libelous,
   • displays pornographic or sexually explicit material of any kind,
   • includes material that exploits people under the age of 18 in a sexual or violent manner, or is intended to solicit personal information from anyone under 18,
   • provides instructional information about illegal activities, such as, making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses, or information to access and/or use a computer or computer system without authority,
   • solicit and engages in political discussions

The above list is non-exhaustive. PLEASE REFER TO OUR TERMS OF USE FOR FURTHER DETAILS.

CUSTOMER SERVICE (LIVE CHAT)

i really disappointed with the quality of customer service live chat (unifi mobile especially). I believed others have same issue as me. Waiting for hours but NO RESPOND AT ALL. Baik tutup kedai je kalau mcm tu.  TM SHOULD REALLY TAKE ACTION SERIOUSLY ON THE CUSTOMER SERVICE PERFORMANCE ESPECIALLY LIVE CHAT! REALLY DISSAPOINTED! at least unifi home live chat got Q stated. Customer pon boleh lari kalau service teruk.

Sorry admin. I really need to highlight this.

[PLEASE READ] unifi Mobile system upgrade

Important Notice

We're glad to inform that the system upgrading exercise has been completed and all our services are back to normal. You can now view and pay your mobile bill online. Please relogin and enjoy the exclusive journey!  We apologise for any inconveniences that our customers might have faced during these past few days.

Aplikasi myunifi sudah selesai menjalani proses naik taraf dan kembali seperti sediakala! Anda boleh melihat dah bayar bil unifi mobile anda di atas talian. Sila log masuk semula untuk menikmati pengalaman yang lebih ekslusif. Kami memohon maaf atas segala kesulitan yang di hadapi sepanjang proses naik taraf.

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Hi guys!

As some of you might already know, unifi Mobile will be undergoing an upgrading phase, starting with the cessation of unifi Mobile self-care portal and mobilecare@unifi app on 19 August 2021 and the new single sign-on for unifi Community.

So what’s next?

There will be a system upgrading for unifi Mobile postpaid and unifi Mobile Prepaid (including BIZ account) and this exercise will commence at:

12.01 a.m on 21 September 2021 until 11.30 a.m on 22 September 2021 (Registration & Modify Order)

2.00 p.m. on 21 September 2021 until 11:30 a.m. on 22 September 2021 (Bill payment & Passes purchase)

Yes, there will be another major downtime, but this is to serve you better in future.

During the migration downtime, please note that you will not be able to perform the following activities:

1. Bill payment
2. Data pass purchase  (prepaid)
3. Pay as you use (PAYU) transactions

However, don't worry because your existing data or plan will not be interrupted. You can still use the call, sms, and data services as usual.

What should you expect from after this migration? What is new?

The changes that you might expect after this migration are as follow:

The payment method for unifi Mobile postpaid will be back to normal after the migration, except through CIMB and PayNow.

Click here for How to read your new unifi Mobile bills

If you want to know more about this exercise, please read the full FAQ in the link below.

1. unifi Mobile Postpaid Migration FAQ
2. unifi Mobile Prepaid Migration FAQ

Anything else please let me know ya.

Related articles

1. Announcement for all unifi Rewards members!

2. [URGENT] myunifi app & unifi portal temporary maintenance

macam mana cara nak bayar bil webe guna online banking

Saya rasa sejak dilancarkan drp Webe ke Unifi , tidak mesra pelanggan terlalu banyak gambar di laman sesarang tg baru ni membuatkan saya atau mungkin ramai pengguna Unifi ni terkeliru dan ini menyusahkan kami pengguna membayar bill Unifi dimasa mendatang, hingga ke hari ini butang utk kami membayar bill masih tidak saya jumpa lagi, ini akan melambatkan  pembayaran utk pembayaran bill anda(TM) jangan salahkan kami dgn kelewatan pembayaran tersebut.

Question about free 10GB LTE mobile WiFi

Saya baru dapat msg dari webe mengatakan saya dapat percuma 10gb. Tapi bila saya aktifkan hotspot dan cuba connected ke hotspot itu. Handfone itu macam tiada data internet hotspot saya. Apa ni janji percuma 10gb tpi tkde pun internet hotspot nya?

webe and their capped 3G speed

3 things that I will never understand about webe are:

1. Why do they cap the speed of 3G network?
2. Refer number 1.
3. Refer number 2.

In 2016, webe 3g was super buttery smooth like 8mbps no problem at all. Now in 2017 you can't even browse facebook without need to wait for hours.

So I asked this matter from the people in their live chat and they answered no. They answered webe don't cap 3G speed. I was like, okay then.

Then I decided to make a simple speedtest between celcom 3G and webe 3G speed with the following conditions:

1.  Same phone used (Galaxy Note 3 which is a certified phone)
2.  Same exact location (Same cell tower ID)
3.  Same signal strength (Full bar)
4.  Same time (early in the morning where network is less congested)

Here is the result from the test:

CELCOM 3G : 8.15 Mb/s DL , 5.18 Mb/s UL  

WEBE 3G : 1.07 Mb/s DL , 1.39 Mb/s UL ????  

Then webe explain this. As most of your customers are using 3G network since 4G coverage is limited, do you even need to do this? This is one of the reasons why most of your customers ported out to other telcos.

I understand that webe is still at their early stage and they are expanding their 4G coverage at their best. But, limiting the speed of 3G network is a very very very very big mistake. I will see first how webe will respond with this matter. The best I can do, I will address this issue to SKMM for further action.

Thank you.

How to make unifi mobile postpaid payment with JomPAY

Important Notice:

We have upgraded our system on 22 September 2021. If you have previously saved Jompay biller code 3608 as your list of favourite biller for your unifi Mobile bill payment, please remove this favourite from your internet banking and change to our new biller code 8888 with Ref-1: your new 10 digit account number. Login to our portal at htttps://unifi.com.my or download myunifi app to obtain your new 10-digit account number.

__________________________________________________________________________________________________________________

With JomPAY, you can pay any bill through the Internet or Mobile Banking service of most of the available Banks in Malaysia using funds from your 
 
1. Savings accounts
2. Current accounts
3. Credit Card accounts
 
If you want to know more how to pay using JomPAY, you can refer to the steps below:

Maybank

Screenshots are taken on the 27-February-2019

1 – Click on Pay & Transfer

2 – Click on Make a one-off payment

3 – Click on Pay From and choose your options

4 – Click and select Jompay

5 – Biller Code is  8888

6 – Click on Press Enter

7 – Your mobile 10 digits account number

8 – Enter the bill amount to be pay

9 – Skip this if you have no intention to choose a date to make payment. (Date set by default)

10 – Ensure to check on I hereby agree to the Terms and Conditions

11 – Click on Pay

 CIMB

Screenshots are taken on the 19-May-2017

1 – Click on Pay & Transfer

2 – Click on JomPAY

3 – Key in biller code 8888. 

 3.1 - If this is your first time to make payment using JomPAY, pop out box will appear. Click Proceed

4 – Key in your 10 digits mobile account number

5 - Select which account you would like to pay from (by saving account or credit card).

6 - Enter the bill amount to be pay

7 - Click YES before Make Payment

Public Bank

Screenshots are taken on the 19-May-2017

1 – Click on Payment

2 – Click on JomPAY

3 – Click on To Other Bill

4 – Biller Code is 8888

5 – Key in your mobile 10 digits account number

6 – Key in the amount to pay

Hong Leong Bank

Screenshots are taken on the 19-May-2017

1 – Click on Pay & Transact

2 – Click on Pay Bill

3 – Click on JomPAY

4 – Biller Code is 8888

5 - Key in your 10 digits unifi Mobile account number

6 - Key in the amount to pay

RHB Bank

Screenshots are taken on the 19-May-2017

1 – Click on Menu

2 – Click on BillPay

3 – Click on JomPAY

4 – Click on Open Payment

5 – Biller Code 8888

6 – Your mobile 10 digits account number

7 – Enter the bill amount to be pay

If you don't see your bank here, don't worry. The steps are more or less the same. Just remember to:

1) Look out for JomPAY in your respective online banking website. If unsure, do check with your respective bank.

2) Biller Code is 8888

3) Ref 1 is most common asked in most of the Online Banking. Key in your mobile 10 digits account number.

4) Enter the bill amount to be pay

myunifi app (digitalme: invalid csrf token)

Hi all,
Some of you may have been facing the issue below . So hope this helps you 

Invalid CSRF token

This is sometimes due to your browser settings if it is set to not allow cookies. 

To address this issue, you can try the following steps.

Chrome

• On PC -
  1. Open Chrome Settings. 
  2. Scroll to the bottom and click on Advanced.
  3. In the Privacy and security section, click on Site Settings.
  4. Click on Cookies.
  5. Next to Allow, click Add.
     • Type [*.]digitalme.my and click Add.
  6. Under All cookies and site data, search for digitalme, and delete all digitalme-related entries
  7. Reload Chrome and log into digitalme via the unifi portal. 
• On Android mobile -
  1. Open Chrome Settings. 
  2. Scroll down to the Advanced section and click on Site Settings.
  3. Click on Cookies.
  4. Next to Allow, click Add Site Exception.
     • Type [*.]digitalme.my and click Add.
  5. Click the back arrow to go back to Site Settings, then click on All Sites.
  6. Search for digitalme, and delete all digitalme-related entries.
  7. Reload Chrome and log into digitalme via the myunifi app or the portal. 

Firefox

1. Open the Firefox Options menu.
2. On the left, select Privacy & Security.
3. Under Cookies and Site Data click on Manage Permissions.
   • Type https://auth.digitalme.my and click Allow.
   • Then type https://profile.digitalme.my and click Allow.
4. Click Save Changes.
5. Next, click on Manage Data.
6. Search for "digitalme" and select Remove All Shown.
7. Click Save Changes and confirm in the pop-up window by clicking Remove.
8. Reload Firefox and log into digitalme via the myunifi app or the portal.

Safari

1. Open Safari Preferences from the drop-down menu in the navigation bar or by typing Cmd + , (⌘,).
2. Click the Privacy tab and make sure that "Cookies and website data" is set to either "Always allow" or "Allow from websites I visit".
3. Click on Manage Website Data to see all locally stored website data.
4. Search for “digitalme” and remove all digitalme-related entries.
5. Reload Safari and log into digitalme via myunifi app or the portal.

Tm port full TM PLEASEEEE READ

Hi everyone, im quite sure im im not the first one to start this topic but it is really frustraiting. You can see the email replies i got on top. To cut the story short let me summarize

1. I moved to a new place (USJ 2/5H) landed property

2. Want to apply unifi then was told port full by agents.

3. Then i call tm they say port full then put me on "waiting list" and they find alternative port.

4. Ask whats the timeline or whats the procedure, staff say dont know.

So i emailed the

hat i really want to know is what is the procedure of the "look for additional port?" Yes it may not be as easy as just looking around but could you care to inform us? Takkan we just blindly sit and wait right? Not that i want you to find ports for me right this second. But keep us informed on what are the alternative. 

And how do you allocate yr so call ports? USJ 2 from my observation is a very mature township and houses here are now new easily more than 5 to 10 years. And i dont think 1 household will have 2 unifi ports. So how do you allocate yr ports? 

1 last thing. When you ask yr customers to be on the "waiting list" means what? We wait till one fine day your director say ahhh let there be fibre is it? If you dont like the customers to keep complaining the same thing then keeep the updates comingggg. Like what are the plans?This  complaint case escalated to where?  What is the reason of the hold up of the alternative port? Rejected request or still pending? Is it because not enough user request? If thats the case then just inform your customer "We need X amount of people seeking for interest" then only we can justify. Okay fine at least its an honest reply that from customers end we can work on. Dont just keep us like dumbo waiting everyday praying to God that oneeeee day your director decide to put unifi at our place kan? This is the thing that makes customers mad. Its nt that all customers want you to find a solution for them RIGHT THIS SECOND. But dont keep us in the dark, let us know what is the reason. Give us feedback so we can work together. You guys are the "no 1 " fibre provider and Maxis also have to use yr line. So no point for me going and asking them to apply additional ports if you all dont have ports yourself. Please TM dah 2020 ni, subang usj xckp port lol joking ke bro

How to login webe self care

I cant login to webe self care, where do i registerr my email?? 

#khabarbaik Pay Nothing for existing unifi customers!

We know you've been patiently staying back with unifi. We know you're probably thinking, I want in on PAY NOTHING also. We wouldn't forget you now, would we? 

Yes, we would NEVER have ever forgotten you! Welcome onboard to unifi Year End Promo Pay Nothing bandwagon...

http://scriptalab.org/wp-content/uploads/2018/11/leonardo-cheers-glaser-meme-champagne-glass.jpg

Regardless you are currently still on active ongoing contract with unifi or already on an expired contract, you are eligible to join in the Pay Nothing Campaign. You need to make sure your account is not suspended lah with no outstanding payment. Okay? But if you got outstanding also, no worries as long as you remit the payment fast-fast then you can fast-fast enjoy this promotion to the fullest! Up to three months full of payment waiver is for grab, so don't miss out. Pay on-time can get unifi rewards points somemore. Win-win situation!!

It sounds just too good to be true!  What are the ten-thousands steps I need to take?  

I agree it is very good, too good! It is also true news. #saynotofakenews

Only one action needed. No need ten thousand steps so banyak! Just head on to  unifi.com.my to renew your contract  for 24-month with either a choice of:

1. your current, existing unifi plan or;
2. upgrade to any one of the more tempting unifi Home plans

Senang jer! Almost immediately you can enjoy this awesome promo already and can actually start saving money too.  Easy as A, B, C. Simple as 1, 2, 3.

If you do not already have a unifi service at home or would like to order another new unifi account for your mommy, daddy, kor kor, jie jie, yee ma, ku jie...read here on what's in store for you in the Pay Nothing Campaign.

*Campaign T&Cs applied

Another #khabarbaik? What is with all the secrecy?

Hi there my fellow unifi fans,

It looks like some of you might have received an email from TM today. It is shrouded with a mystery though, and it got “surprise” in the title

So what is it? Aren't we all super curious about it?

I am not sure what it is but I am sure this is going to be #khabarbaik. Like real big awesome from unifi!

So to make sure that you guys did not miss this out, keep yourself posted on unifi Community! Come back often as I will post more updates about this as and when I get more info about what’s coming.

Stay tuned! #scramblestoaskaround

BIL WEBE

Haloo

nak tanya macam mana nak cek bil dekat laman web webe ni???

dah try banyak kali tapi still tak jumpa...

dan kenapa asyik logout jerk....stresss!!!!

Apple iPhone: activating iMessage & FaceTime

As unifi mobile has not listed as Apple’s supported carrier yet, using these features on iPhone require a bit of manual settings.

Settings > Messages > Turn on iMessage

When you see this message, don't panic. This message means to activate iMessage, your iPhone will trigger an SMS to Apple. By doing so, you may be charged for the SMS (most probably as an IDD SMS). However, as a unifi mobile user you will not be charged for this activation fee.

Once iMessage is enabled, scroll down and tap “Send & Receive”

Select your Apple ID to use iMessage.

For FaceTime, the steps are similar.

Settings > FaceTime > Turn on FaceTime.

Select your Apple ID to use FaceTime.

Because you’re using iMessage/FaceTime with your Apple ID, things can be different when using these features.

Remember:

1) You will be sending iMessage using your Apple ID

2) You can only receive iMessage if another person send it to your Apple ID

3) You will be making FaceTime call using your Apple ID

4) You can only receive FaceTime call when another person calls your Apple ID

Read this before you post

IMPORTANT:

Please refrain from posting your personal information (such as IC, Phone No., Email, etc.) in the chatroom. 

Got questions? Here are some tips on how to get help.

#1 – Seek your answers in the Knowledge Base

We have covered most frequently asked questions in the Knowledge Base. If you need help, it could possibly be answered in the Knowledge Base already.

#2 – Search in the Chatroom

If you couldn’t find your answers in the Knowledge Base, try performing a search here.

 or 

#3 – Start a New Topic

If you still can’t find what you’re looking for, you can post your question in a new topic.

Members of this chatroom will get back to you with #awesome suggestions/ideas/advice. You got to be a member to post, so sign up and log in if you haven’t yet.

#4 – Ask unifi consultant

If your questions are related to your account or require further technical troubleshooting, it is best to contact our consultants for mobile, home, TV and wifi because they have access to your account and will be able to sort things out for you.

#khabarbaik Pay Nothing for new unifi subscriptions!

Calling all new unifi fans,

Always thinking when is the best time to subscribe to unifi? The answer is simple...NOW!

Yes now, not tomorrow, not next year! Now is the perfect time for you to join unifi family. Just subscribe to any unifi Home plan now and enjoy package fee waiver until 31st December 2019. No bluff wan, believe me okay.

Omaigadd!! So what is the package that I should get?

Hold your horses, my friend. Come, I help you. Choose any of unifi Home plans below and you're set. No rugi wan...

Do not wait any longer, okay! New installations from 1st October 2019 – 31st December 2019 only will get to enjoy this package fee waiver upon activation until 31st December 2019. If you activate lambat then you enjoy lesser savings. Jangan ketinggalan!

And to help you make easier decision and your journey much more interesting with us, make sure to register online! Because then,  you not only get your service within 24hrs, complete with installation at your address,  you also will stand a chance to win 1-year free internet!! Click here to find out how to win.

So what are you waiting for? Jangan tunggu-tunggu already. Hurry sign on!!

Existing unifi customers, don’t merajuk dulu. unifi also has a Year End Promo just for you! Come read for more info here…

*Campaign T&Cs applied

Making payment via JomPAY

Hola!!

Do you know that you can actually make payment via JomPAY? This is one of the few payment methods you can do to pay your webe bill. 

Check this out and read all about it!!

#khabarbaik unifi SME also got Pay Nothing!!

Yes, this is for you, unifi business partners!

We all either go big or go home! Right? Let's continue this #khabarbaik for you, unifi SME customers!

See this, read this...I'm here to tell you this is not fake news!

Subscribe to any unifi Biz plan during the Pay Nothing period and you get to enjoy package fee waiver until 31st December 2019!!

This one's for new and existing unifi SME customers ya! Without existing customers support and loyalty, unifi nak buat apa? Existing customers can enjoy this promo by renewing their contract period for 24-month at unifi.com.my to renew your contract  for 24-month with either a choice of:

1. your current, existing unifi plan or;
2. upgrade to any one of the more tempting unifi Biz plans

There you have it. Business made easier, it is not just a slogan la! 

*Campaign T&Cs applied

**Campaign FAQs

Psstt! Silent reader, arent you? Come register!

Hey, yeah silent is good. i mean it is awesome.

But sadly, you will not be able to help your community members

Dont worry, ill teach you a simple step to register as our members.

Ready? Lets go!

Set Hotspot on your iPhone

Saw many people asking this... it's simple how to set up hotspot using iPhone

Go to Settings > Cellular > Cellular Data Options > Cellular Network, enter "webe" in the APN settings for hotspot 

You may want to exit the Settings app (or even restart phone) and relaunch to see it 

I dunno about you but this works for me

Packet Loss in only Apex Legends

For the past month and a half I have been experiencing constant packet loss in Apex Legends and it only happends in Apex Legends, I play multiple different games with no packet loss at all.I use 300mbps unifi home fibre.

Wi-Fi anda lemah? Ketahui sebabnya

Masalah wi-fi?

Apakah yang menyebabkan signal Wi-Fi yang lemah? Berikut adalah antara beberapa kemungkinan:

1. Jumlah peranti yang disambungkan ke Wi-Fi vs Pakej internet yang dilanggan

Perkara ini perlu difahami kerana rata-rata pelanggan internet mungkin tidak menyedari bahawa jumlah peranti yang banyak, jika disambungkan dengan pakej internet yang rendah, akan menyebabkan Wi-Fi yang perlahan. Sebagai contoh, jika anda melanggan pakej internet di bawah 50mbps dan menggunakan lebih daripada lima peranti serentak (telefon bimbit, komputer riba etc), anda mungkin akan mengalami kelajuan Wi-Fi yang perlahan.

2. Kandungan internet atau aplikasi yang digunakan

Kandungan internet yang dilayari atau aplikasi yang digunakan akan memberikan kesan kepada kelajuan wi-fi anda. Contoh-contoh aplikasi atau kandungan yang berat adalah:-

• Menonton kandungan video HD atau 4K
• Bermain permainan atas talian yang memerlukan bandwidth yang tinggi
• Aplikasi untuk mesyuarat/pembelajaran atas talian.

3. Lokasi di mana terletaknya peralatan wi-fi

Mungkin ramai yang melanggan pelan internet yang  mahal, tetapi mengalami capaian wi-fi yang kurang memuaskan contohnya di bilik tidur, di tingkat atas rumah dan sebagainya. Lokasi Wi-Fi router anda juga memberikan kesan kepada kelajuan wi-fi anda. Sebagai contoh, jika router anda diletakkan di dalam ruangan yang tertutup, signal wi-fi anda mungkin akan terkesan. Ini kerana, signal wi-fi ini mungkin terjejas kerana tidak dapat menembusi dinding, pintu yang tertutup rapat dan sebagainya. 

4. Channel frekuensi wi-fi di peralatan wi-fi anda

Adakah anda tahu bahawa router wi-fi anda selalunya mempunyai channel frekuensi 2.4Ghz dan 5Ghz? Frekuensi mana yang digunakan di alat ini mungkin akan memberikan kesan kepada kelajuan wi-fi anda. Untuk pengetahuan, 2.4Ghz akan memberikan liputan wi-fi yang lebih luas tetapi mungkin kelajuan yang lebih perlahan, manakala 5Ghz akan memberikan liputan yang lebih dekat tetapi kelajuan yang lebih tinggi. Anda boleh menukarkan channel frekuensi ini pada bila-bila masa bergantung kepada keperluan anda.

5. Jenis peralatan/perabot di sekeliling peralatan wi-fi anda

Peralatan/perabot yang mempunyai permukaan besi yang berkilat dan peralatan yang mengeluarkan signal elektromagnetik (contohnya ketuhar gelombang mikro) yang berada berhampiran alat wi-fi juga akan memberikan kesan kepada signal wi-fi anda

Perkara-perkara di atas akan memberikan kesan kepada kepada pencapaian wi-fi di rumah anda. Salah satu cara untuk meningkatkan pencapaian wi-fi anda, terutamanya kepada peranti yang berada jauh daripada router ­wi-fi anda (contohnya di dalam bilik di tingkat atas rumah), adalah dengan menggunakan mesh wi-fi, di mana signal wi-fi anda akan ditingkatkan di ruang-ruang di mana pencapaian wi-fi di rumah anda adalah lemah.

Online webe payment

Hai, need help . can anyone give me the webe online payment link?

How to login to unifi mobile self-care?

Since the rebranding of webe to unifi mobile, the website has gone thru cosmetic and branding change as well. Many have asked where to check the bills, how to make payment, how to register International Roaming and how to buy hotspot passes.

However, to perform all these transactions, you will need to login to your self-care.

Here's how to do it:-

First, click on this link, https://mobile.unifi.com.my/customer/starthere .

Once you're on this page, look out for a 'login' button on the top right of your screen.

Next, key in your registered email address and password, then click login.

Once login, it should bring you to Dashboard where you can view your details such as unbill amount, credit limit, account number, hotspot quota etc. 

 Hope this helps! 

Related articles

How to get and read bills

https://community.unifi.com.my/t5/Tips-Guides/how-to-get-your-bill-amp-read-your-bill/m-p/1231#M32

How to make payment

https://community.unifi.com.my/t5/Tips-Guides/how-to-pay-bill/m-p/1152#M31

How to make payment via JomPAY

https://community.unifi.com.my/t5/Tips-Guides/How-to-make-payment-with-JomPAY/m-p/2251#M50

How to activate International Roaming

https://community.unifi.com.my/t5/Tips-Guides/data-roaming-in-overseas/m-p/721#M24

FAQ on 10GB LTE Mobile WiFi

1. What is an LTE Mobile WiFi?
It is a Mobile WiFi pass that allows webe members to share their data within our LTE coverage using Band 5 phones.


2. What is the LTE Mobile WiFi promotion about?
• From 12th July 2017 onwards, existing and new webemobile members will receive an LTE Mobile WiFi, valid until further notice.

• This promotion will be valid for all new members who join webe before 1st October 2017, so make sure you sign up for a mobile plan if you haven’t got one – and tell all your friends too!

• We are giving away the LTE Mobile WiFi because we want our members to have the #ConfirmBest experience staying connected with webe LTE coverage.


3. When is the promotion period?
The promotion will begin from 12th July 2017 to 30th September 2017 and members get to enjoy the LTE Mobile WiFi free until further notice. .


4. How do I enjoy this offer?
Easy! Subscribe to webe mobile plan here during the campaign period and you will be automatically entitled to this offer.


5. If I am an existing webe member before the promotion period, am I still entitled to this offer?
Of course you are! You will automatically enjoy LTE Mobile WiFi free until further notice. We will notify you via SMS.


6. Am I allowed to use the LTE Mobile WiFi when I’m out of the LTE coverage?
• No. You can only enjoy the LTE Mobile WiFi if you’re within webe LTE coverage.

• However, you may purchase the additional Mobile WiFi 500MB, Mobile WiFi 1GB or Personal WiFi 2 hour to continue surfing.


7. Am I allowed to purchase the LTE Mobile WiFi?
• We’re sad to say you can’t. LTE Mobile WiFi is a reward from us to you for being our members.

• If you want to purchase, you may select from our existing passes when you’ve exhausted the LTE Mobile WiFi or outside of the webe LTE coverage; Mobile WiFi 500MB at RM 8.48 (inclusive of GST), Mobile WiFi 1GB at RM15.90 (inclusive of GST) or Personal WiFi 2 hour at the rate of RM6.36 (inclusive of GST).


8. Which pass will be drawn down when I activate my tethering / hotspot settings?
You will enjoy the free 10GB quota first when you activate the tethering option within webe LTE coverage.


9. Am I allowed to roll-over any unutilized LTE Mobile WiFi quota to the following month?
• Unfortunately, you can’t rollover the unutilized LTE Mobile WiFi quota.

• But don’t worry, the LTE Mobile WiFi will be renewed for every bill cycles until further notice.


10. What will appear in the bill if I am entitled to LTE Mobile WiFi?
You will see items named ‘LTE Mobile WiFi (Just For You)’ and ‘LTE Mobile WiFi Discount’ which indicate the free quota and you will enjoy the data sharing until further notice.


11. Where can I check my mobile WiFi usage for the month?
Easy! You can check your usage here or download webe Self Care App on Google App Store or iTunes.


12. How many devices can I share my data concurrently?
You can share your data with up to 5 devices for good experience concurrently, provided that you have sufficient quota in your account.


13. What is the validity period for the LTE Mobile WiFi?
The LTE Mobile WiFi is valid for 30 days.

**Update**

Click on this link to know how to turn on hotspot

https://community.unifi.com.my/t5/Tips-Guides/how-to-turn-your-device-into-an-LTE-hotspot/m-p/13421#M227