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What should I do if my unifi equipment is faulty?
If any of your unifi equipment is faulty, you may you may chat with us at unifi.com.my, via live chat, 24 hours daily. Alternatively, you can reach us on Facebook : fb.com/weareunifi or Tweet us on Twitter @helpmeunifi from 9am to 12midnight or you can also email us at firstname.lastname@example.org
If the fault is due to a manufacturing defect and the equipment is still under warranty, the equipment will be replaced for FREE.
If the fault is due to customer, customer has an option to replace the equipment either by purchasing a new set of equipment at their own cost without the service contract period being extended or opt for renewal of service in which the contract period of subscribed service will be refreshed effective from the date of the equipment replacement and the equipment will be replaced for FREE.