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What if my redeemed telephone set is faulty?

 There are two (2) methods to replace faulty telephone set (corded phone) depending on your redemption method. 

 

1.    If customer redeemed via TM Reward Portal, customer is not eligible for a one-to-one replacement/swap. However, the supplier will fix the telephone set within 14 days (only applicable to succesfull redemption before 31st July 2017)

 

2.    If customer redeemed via on-the-spot redemption at TMpoint, customer is eligible for a one-to-one replacement/swap set within 14 days from redemption date. Otherwise, it requires 14 days for telephone set (corded phone) to be fixed by supplier.

 

Any faulty set can be returned to the nearest TMpoint.

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