Access Denied Some Website

along81891
Contributing Citizen ✪

Access Denied Some Website

Recently, I access some website using Unifi Internet connection will display this error.

If I using the mobile data will be okay.

Please refer image here: https://ibb.co/cwxXTKT

9 REPLIES 9
ojsec
Distinguished Citizen ✪✪

Re: Access Denied Some Website

i don't have solution , just want to ask , your PC have install Kaspersky Internet security ? cause someone also facing access cimbclick problem after they install Kaspersky Internet security.

along81891
Contributing Citizen ✪

Re: Access Denied Some Website

No, my PC no install Kaspery Internet Security.

I also have try change the DNS Server but still get the error.

remstr
Mayor

Re: Access Denied Some Website

Hi there @along81891 ,

 

Can you share what website?


jessy000
Contributing Citizen ✪

Re: Access Denied Some Website

Samalah bang, letih dah memacam 'trick' dah depa suruh cuba. Sebelum ini komplain dekat facebook - https://www.facebook.com/weareunifi ..tapi feedback macam hampeh.. so ini hari antar email ke help@tm.com.my .. kalu takde feedback .. memang nak report terus ke SKMM/MCMC .. lama sangat untuk take action solve problem.. ni ayat email saya(beberapa personal details dipadamkan untuk dikongsi di sini):


Hai help@tm.com.my,

Saya mengalami masalah beberapa tidak boleh membuka beberapa website dengan error berikut:

Access Denied
You don't have permission to access "http://www.cimbclicks.com.my/clicks/" on this server.
Reference #18.4b003d17.1630121970.7d295e3

antara lain-lain website yang saya tidak boleh buka:

a)https://www.ikea.com/my/en/
b)https://olympics.com/

c) http://www.cimbclicks.com.my/clicks/

Untuk makluman pihak tuan:
a)Situasi ini telah berlaku hampir 2 minggu++ di mana sebelum ini tiada masalah. Sebelum ini saya telah melaporkan melalui Facebook - https://www.facebook.com/weareunifi di mana tindakan balas lambat dan sehingga kini tidak membantu untuk menyelesaikan masalah.

b)Sambungan internet dari Unifi menggunakan kabel dan wifi semua bermasalah yang sama. Tiada sebarang pengubahan setting dilakukan di dalam modem/router sejak hari pertama pemasangan sehingga kini.

c)Semua jenis OS (Windows, Mac,Android dan Linux-Ubuntu) serta semua jenis web browser(Chrome,IE dan Brave) telah dicuba masih gagal. Pc, smartphone dan tablet tetap masalah sama. Tiada sebarang penggunaan firewall mahupun antivirus turut telah di uninstall. Fresh installation Windows 7 dan Windows 10 juga membawa masalah yang sama. IP Configuration disable dan enable IP v6 tetap membawa masalah yang sama.

d) Pendek kata, semua 'SOP' yang pihak tuan mahu kami lakukan, semua kami dah lakukan dan periksa. Masalah ini hanya selesai sekiranya capaian website menggunakan talian internet selain Unifi. Maksud kata menggunakan share hotspot dari smartphone menggunakan capaian internet dari penyedia telco (Maxis & Celcom) ke semua website itu boleh diakses. Begitu juga sekiranya menggunakan VPN pada talian internet Unifi tiada masalah untuk saya membuka semua website tersebut.


Pada sisipan email ini adalah print screen terkini masalah website CIMB tidak boleh dibuka.

Berikut keputusan tracert yang dilakukan ketika menghantar email ini:

Microsoft Windows [Version 10.0.19041.804]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\Users\WIN10>tracert www.cimbclicks.com.my

Tracing route to e14880.a.akamaiedge.net [23.15.149.113]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     5 ms     3 ms     4 ms  118.xx1.2xx.xx4
  3    17 ms    17 ms    16 ms  10.55.135.41
  4    11 ms    11 ms    11 ms  10.55.48.66
  5    56 ms    29 ms    17 ms  10.55.209.51
  6    20 ms    95 ms    59 ms  akamai.sgix.sg [103.16.102.77]
  7    15 ms    16 ms    18 ms  a23-15-149-113.deploy.static.akamaitechnologies.com [23.15.149.113]

Trace complete.

 

remstr
Mayor

Re: Access Denied Some Website

Hi @jessy000 ,

 

can you provide me your account details via private message?


Mat73
Contributing Citizen ✪

Re: Access Denied Some Website

I have the same problem access the website www.tesla.com. I have this error on 3 systems (Win en Mac). I have this when connected via WiFi in the unifi systems. WHen I use the WiFi of the router directly connected to the Internet I have access..

Ejah89
Sheriff

Re: Access Denied Some Website

Hi, @Mat73 😊 Try clear cache/history in your browser first then try again
Mat73
Contributing Citizen ✪

Re: Access Denied Some Website

Still the same after clearing the cache and history. No I fopund a second website, https://www.homedepot.com/, with the sameproblem.  I found this website via a post...

zhafhalf
Contributing Citizen ✪

Re: Access Denied Some Website

if you notice almost all urls that u shared are using akamai cdn provider.its not 100% isp issue.
actually , you're connected to the websites but for some reason the site refused to serve you(403 error). its either your public ip have lower score of security, geoblocking, vpn, browser extension etc..
alternatively, what you can do is that you can contact site owner cause they're the one controls who can access to thier site.

 

further reading:

https://community.akamai.com/customers/s/article/Why-is-Akamai-blocking-me?language=en_US

 

*disclaimer* im not working for tm or affiliate with them..this comment is solely mine based on my experience.