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Cant access unifi website from overseas

azamantiram
New-in-Town ✪

Cant access unifi website from overseas

Hi

Today I tried to login to check my account for my home. I'm currently overseas since March. Been able to access the site last month but not now. See screen shot below. Any assistance is much appreciated.

Screenshot 2020-11-24 at 7.41.50 PM.png

4 REPLIES 4
remstr
Mayor

Re: Cant access unifi website from overseas

Hi there @azamantiram ,

 

May i know if you are using any kind of VPN right now?

And what country you are residing right now?


swenson
Contributing Citizen ✪

Re: Cant access unifi website from overseas

I left a message to unifi on facebook for the same issue, they officially told me that access this unifi portal is not allowed from overseas..

remstr
Mayor

Re: Cant access unifi website from overseas

Hi @swenson ,

 

Yes that should be the issue here. But you can use VPN and select Malaysia, that will solve your problem.


marczeman
Contributing Citizen ✪✪

Re: Cant access unifi website from overseas

what is their justification?