Fiber Cable Cutoff - Do customer still have to pay for Unifi ?

NickHafidz_82
New-in-Town ✪

Fiber Cable Cutoff - Do customer still have to pay for Unifi ?

Hi ,

I have a question.

What happens if for whatever reason the fiber cable connection was cut off (outside customer premise) for example it was cut off because of a theft issue and the customer was not able to get the internet service for a long time ie ( 1 week). Do customers get any sort of rebates or waivers for the duration in which they could not use the internet?

1 REPLY 1
remstr
Mayor

Re: Fiber Cable Cutoff - Do customer still have to pay for Unifi ?

Hi @NickHafidz_82 ,

 

Actually you can ask for rebate for it, that is why i always encourage community members to create a report ASAP whenever they cannot use a service. Why? Because that report is the ticket to claim a rebate.