I have found in unifi website step for termination. You may refer here https://home.unifi.com.my/sites/default/files/page/assets/pdf/fibre/General-FAQ-unifi-Home-Plan-upda... FAQ number 56
Step 1: You may give us a 30-day notice on your intention to terminate the service via channels below:
a. Live Chat via unifi.com.my or myunifi app
b. Email at email@example.com
c. TMpoint outlet nationwide
Step 2: We will provide your pre-final bill indicating your outstanding balance. TM representative will call
you within seven (7) days to confirm on your termination request. Upon payment settlement, we will
proceed with termination order on day 31 from your termination notice.
Step 3: For unifi account, you will receive an SMS when your termination request is completed. Then,
you may drop the Broadband Termination Unit (BTU) at TMpoint fast lane within seven (7) days to avoid
any late charges.