I want to terminate my unifi account

amyrosan
New-in-Town ✪

I want to terminate my unifi account

Hi can someone help me pls

3 REPLIES 3
wakandahforeva
Distinguished Citizen ✪

Re: I want to terminate my unifi account

you can livechat bro. also, please make sure you are not still under contract.

#WakandaForeva
lukealexlee
New-in-Town ✪

Re: I want to terminate my unifi account

can someone attend to this request/

mtar99
Sheriff

Re: I want to terminate my unifi account

I have found in unifi  website step for termination. You may refer here https://home.unifi.com.my/sites/default/files/page/assets/pdf/fibre/General-FAQ-unifi-Home-Plan-upda... FAQ number 56

 

Step 1: You may give us a 30-day notice on your intention to terminate the service via channels below:
a. Live Chat via unifi.com.my or myunifi app
b. Email at help@tm.com.my
c. TMpoint outlet nationwide

 

Step 2: We will provide your pre-final bill indicating your outstanding balance. TM representative will call
you within seven (7) days to confirm on your termination request. Upon payment settlement, we will
proceed with termination order on day 31 from your termination notice.
Step 3: For unifi account, you will receive an SMS when your termination request is completed. Then,
you may drop the Broadband Termination Unit (BTU) at TMpoint fast lane within seven (7) days to avoid
any late charges.