May I Know what game did you play it and also does you play the game via PC or SmartPhone?
Hi @Faizmulong Its kinda tricky when it comes to online gaming. But usually it will depends on the game server, where a server is located, its connection type and speed, as well as how many players are currently using it, all affect the online gaming experience. You can ask livechat to reset your port or tweet @helpmeunifi or unifi FB > https://home.unifi.com.my/support/contact-us
Maybe this will help you.
How is your issue by now? The speed of your internet line okay? You can check the latency first and if possible try connecting using an ethernet cable at your router.
Should have any issues can refer to their support>https://home.unifi.com.my/support/contact-us.