Hi @Song_7277_C ,
Depending on the location of the cable which snapped. As we all know fiber arent the strongest material, and it cannot bend like cooper do.
You can log livechat first, and they will come to your house. Please mention the cable snap. You will be charged RM53 for the visit (if it is customer's fault), that is for sure.
Other payment will depend on the cable as i mentioned before, but usually contractor will not charge much. You can update the result here.