Termination & Returning unit

Sookling
New-in-Town ✪

Termination & Returning unit

I lost the sms of returning the modems and routers . Is there a way to resend the sms? I'm friend will be helping me to return the units. Is there anything I should prepare?

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4 REPLIES 4
Fareds
Sheriff

Re: Termination & Returning unit

No need to resend back the SMS. You can contact 100 or livechat to check when the 30 days termination notice ended. Once confirm you can return the unit. If you are the owner, your friend will need to bring authorize letter from you and your copy IC during returning the unit at TM point office. 

J0seY
Sheriff

Re: Termination & Returning unit

Hi, @Sookling 

If the account was terminated, you may refer to any TMpoint to return the modem. Refer to TMpoints location and operation hours via this link > https://home.unifi.com.my/support/tmpoint

Ejah89
Sheriff

Re: Termination & Returning unit

Hi, @Sookling. You need to drop BTU at TMPoint (within 7 days after termination), otherwise a penalty of RM500 will be imposed in the bill.
Kasmaini
Distinguished Citizen ✪✪✪

Re: Termination & Returning unit

You need to return the Fibre BTU to nearest HQ TMPoint but if you fail to return it,the RM500 will be imposed for a Penalty Charges