Unifi Air Problem

Lunatech2020
Contributing Citizen ✪✪

Unifi Air Problem

Hi guys,

 

I just recieved my Unifi Air Device and simcard. I Have a problem with it.. The internet connection is totally un stable.. sometimes event 0.00kbps and worse is on the night time.. I cant event connect with my netflix or event FB.. It say no internet connection. And my Mobile phone also popup and say : no internet connection want to use mobile data? 

 

But in evening is the fastest the speed can reach till up to 33Mbps but sometimes still also drop to 0.00kbps but not frequent as night time.

 

And the signal in the router is 4G+ with full bar on it..

 

Any Idea??

 

Thank You

8 REPLIES 8
remstr
Mayor

Re: Unifi Air Problem

Hi there @Lunatech2020 ,

 

That is weird. Better if you monitor the speed today, and printcsreen the speed test.

Its easier to livechat with some evidence right.


Lunatech2020
Contributing Citizen ✪✪

Re: Unifi Air Problem

Thank You,

 

I will try again tomorrow for speed test from morning to night.. 

 

The upload speed also not stable.. I try to upload 1 video to youtube a 15 minutes with 710px video takes me almost one day.. 

 

Will keep monitering and report here starting tomorrow.. 

Lunatech2020
Contributing Citizen ✪✪

Re: Unifi Air Problem

@remstr 

 

Here is the screenshot for last night speed test from morning to the service interupted.02/05/2020- 13:19 - 1st try (evening)02/05/2020- 13:19 - 1st try (evening)

 

02/05/2020- 13:21 - 2nd try (evening)02/05/2020- 13:21 - 2nd try (evening)

 

02/05/2020- 20:43 - 1st try (night)02/05/2020- 20:43 - 1st try (night)

 

02/05/2020- 20:44 - 2nd try (Night)02/05/2020- 20:44 - 2nd try (Night)

 

02/05/2020- 20:49 - 3nd try (Night)02/05/2020- 20:49 - 3nd try (Night)

 

02/05/2020- 21:21 - Starting to interrupt (Night)02/05/2020- 21:21 - Starting to interrupt (Night)

 

02/05/2020- 22:11 - Speed Reduce (Night)02/05/2020- 22:11 - Speed Reduce (Night)

 

02/05/2020- 22:20 -Disconnect  (Night)02/05/2020- 22:20 -Disconnect (Night)

 

Lunatech2020
Contributing Citizen ✪✪

Re: Unifi Air Problem

@remstr 

 

Since the upload Picture can bee display.. I type manualy Download/Upload 

02/05/2020- 13:19 - 1st try (evening) - 4.0Mbps / 3.5Mbps / 36

02/05/2020- 13:21 - 2nd try (evening) - 17Mbps / 3.1Mbps

02/05/2020- 20:43 - 1st try (night) - 1.1Mbps / 1.5Mbps

02/05/2020- 20:44 - 2nd try (Night) -  2.5Mbps / 2.0Mbps

02/05/2020- 20:49 - 3nd try (Night) - 2.5Mbps / 2.3Mbps

02/05/2020- 21:21 - Starting to interrupt (Night) - 1.4Mbps / 1.8Mbps

02/05/2020- 22:11 - Speed Reduce (Night) - 500Kbps / 590 Kbps

02/05/2020- 22:20 -Disconnect (Night) - 0 Kbps / 0 Mbps 

 

remstr
Mayor

Re: Unifi Air Problem

Hi there @Lunatech2020 ,

 

Yes i can see your picture. It looks like your download speed are not that stable, same goes with upload speed.

 

i can only recommend you to livechat and report this, so that they can monitor your connection after this.


SeanZraft
Contributing Citizen ✪✪

Re: Unifi Air Problem

same condition as you but this happen just recently only to me, usually i receive more than 10mbps but now barely 1mbps and somemore internet from sims seem disconnected oftenly
designclub2471
Contributing Citizen ✪

Re: Unifi Air Problem

I have the same issue. I check my tm speed test here. But same issue. Anyone can help?

Lunatech2020
Contributing Citizen ✪✪

Re: Unifi Air Problem

I already contect the unfi chat and made report of this matter.. 

 

The unifi chat only ask me to on off modem and try back..

 

And i try it for 5 days now..

 

1st day got improvement i can play my online game without any problem of lag and i can use discord for team speak.

2nd day the speed starting to slow down again.. sometimes disconnect (night time).. Try to restart modem then the internet start to ok..

3rd day. no issue.. all go well

4th day night time starting to lag in game and my friend voice change to robot voice from discord.. Try speed test only 543kbps Restart modem. no effect.. I give up

5th day (last night) Same thing happen on 4th day.. Speed test 600 kbps - 800kbps.. Once more reset the modem.. no effect to the network

Today 12.53 speed test shown below 4mbps... not yet try to play games.. maybe in evening.. Will update here again..

 

P/S : I dont think restarting the modem solve the problem.. And UniFi Customer service need to stop give excuse to restart modem...