I just recieved my Unifi Air Device and simcard. I Have a problem with it.. The internet connection is totally un stable.. sometimes event 0.00kbps and worse is on the night time.. I cant event connect with my netflix or event FB.. It say no internet connection. And my Mobile phone also popup and say : no internet connection want to use mobile data?
But in evening is the fastest the speed can reach till up to 33Mbps but sometimes still also drop to 0.00kbps but not frequent as night time.
And the signal in the router is 4G+ with full bar on it..
I will try again tomorrow for speed test from morning to night..
The upload speed also not stable.. I try to upload 1 video to youtube a 15 minutes with 710px video takes me almost one day..
Will keep monitering and report here starting tomorrow..
Hi there @Lunatech2020 ,
Yes i can see your picture. It looks like your download speed are not that stable, same goes with upload speed.
i can only recommend you to livechat and report this, so that they can monitor your connection after this.
I already contect the unfi chat and made report of this matter..
The unifi chat only ask me to on off modem and try back..
And i try it for 5 days now..
1st day got improvement i can play my online game without any problem of lag and i can use discord for team speak.
2nd day the speed starting to slow down again.. sometimes disconnect (night time).. Try to restart modem then the internet start to ok..
3rd day. no issue.. all go well
4th day night time starting to lag in game and my friend voice change to robot voice from discord.. Try speed test only 543kbps Restart modem. no effect.. I give up
5th day (last night) Same thing happen on 4th day.. Speed test 600 kbps - 800kbps.. Once more reset the modem.. no effect to the network
Today 12.53 speed test shown below 4mbps... not yet try to play games.. maybe in evening.. Will update here again..
P/S : I dont think restarting the modem solve the problem.. And UniFi Customer service need to stop give excuse to restart modem...