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Unifi Customer Portal Down

Contributing Citizen ✪✪

Unifi Customer Portal Down

Hi,

Why TM allow Unifi customer portal to down for more than two hours? Is there no backup plan?

 

Tags (2)
4 REPLIES 4
Upholding Citizen ✪✪✪

Re: Unifi Customer Portal Down

Hi @tharmendran,

myunifi app is an option for customer if unifi portal having problem/downtime. Have u install myunifi app. Not yet, go & install now! Combination for both unifi home & unifi Mobile Postpaid.

Best! Cool!

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Contributing Citizen ✪✪

Re: Unifi Customer Portal Down

Hi Tok Adi,

Thanks for the reply but the problem here is even apps is down as updated by Unifi customer service person.

The issue here why Unifi never inform any downtime properly and let customer for waiting without any tiemline for the maintenance. This is so unprofessional move.

Tags (1)
Sheriff

Re: Unifi Customer Portal Down

Hi @tharmendran,

Really appreciated your feedback & believed TM has do necessary improvement plan based on your feedback. Pls keep continue support unifi ya!

Cool!


luvangel footer.png

Contributing Citizen ✪✪

Re: Unifi Customer Portal Down

HI LuAngelz.

Thaks for the reply.

Unifi should always think far ahead from other competitor in order to success in braodband market.

For example, Unifi set quota for 30 Mbps while Maxis give unlimited for the same speed plan. 
I am not sure why Unifi want to have quota for family broadband plan at first place.