Actually v juz upgrade from 30mbps to 100mbps. Can u chk my account no. 1002291951. Name under Chong Boon Leng.
Hi @Cindy881 , from my experience, upgrading form 30mbps to 100mbps doesnt always needs to change the router.
But, if you doesnt get the desired speed then you can request for router change, and of course there are payment involved or you can choose to refresh your contract.
So best if you can test your speed here first (best if using laptop/pc with LAN cable connected) and then hit livechat. They will know what is your speed and advise accordingly.