Why TM do not comply with the charge in the agreement...they do not give me 30 days free as promised

[hussam]

Hi,



alright! here is my story with TM Home FIBER 100Mbps @ 129 RM


I subscribed to 129RM @ 100Mbps promo plan, and I registered at the nearest TM point near my house in Kuantan...the TM staff told me that the current promo package includes 30 days FREE TRIAL for the service, and I can opt to cancel my subscription within the first month as well without penalty.

and that what was EXACTLY described in all TM ads nationwide....



After installation I was asked to pay 500 RM as upfront payment (as I am a foreigner), and I am OKAY with that... I made the payment as per our agreement!

.....................................
Yesterday....TM sent me the first bill.........they charged me from Day 1 after installation....

They installed the service at my house on 24-September....and they charged me 56RM for the period from 24-September until 6 October.....and they mentioned next bill is dated 6 November and will be 129 RM + tax




So, my question is:
Why have I been charged for the first month of my 100Mbps fiber subscription.....while my agreement has included the first month as a free month....

and the TM actually waived 129 RM from my subscription fees...but that was for the period of 24-September-2021 UNTIL  24-September-2021.......

SO BASICALLY....my free 30 days trial consisted from 1 day only????

[remstr]

Hi @hussam ,

I understand your frustation. Can you share with me your account number, so i can check what had happened.

[remstr]

Hi @hussam ,

You can refer this first. This is how to read your first bill with Try Me 30 days. Refer number 13.

How to read my first unifi Bill 

[hussam · Accepted solution]

thanks....now I got a clear vision...

so I am paying the 13 days now...and then 30 days free promo...

and I will be charged again on 6 November

which mean: 6 October - 6 November is free 30 days...

Thats awesome and fair for me

thanks for your help.....

I got frustrated actually because I chatted with TM chat bot (and chatted Nur Diana) and she did not explain as that...instead she just said that no free 30 days..

now all clear...thanks
I am happy and satisfied

[hussam]

Account No: 1059785103

[wkaisiong66]

Thanks for the sharing, I have the same question too and now it is solved after saw your messages.