webe and their capped 3G speed

eirza
Contributing Citizen ✪✪

webe and their capped 3G speed

3 things that I will never understand about webe are:

  1. Why do they cap the speed of 3G network?
  2. Refer number 1.
  3. Refer number 2.

In 2016, webe 3g was super buttery smooth like 8mbps no problem at all. Now in 2017 you can't even browse facebook without need to wait for hours.

 

So I asked this matter from the people in their live chat and they answered no. They answered webe don't cap 3G speed. I was like, okay then.

 

Then I decided to make a simple speedtest between celcom 3G and webe 3G speed with the following conditions:

  1.  Same phone used (Galaxy Note 3 which is a certified phone)
  2.  Same exact location (Same cell tower ID)
  3.  Same signal strength (Full bar)
  4.  Same time (early in the morning where network is less congested)

Here is the result from the test:

 

CELCOM 3G

 

CELCOM 3G : 8.15 Mb/s DL , 5.18 Mb/s UL Smiley Very Happy Heart

 

 

WEBE 3G

 

WEBE 3G : 1.07 Mb/s DL , 1.39 Mb/s UL ???? Smiley Frustrated Smiley Sad

 

Then webe explain this. As most of your customers are using 3G network since 4G coverage is limited, do you even need to do this? This is one of the reasons why most of your customers ported out to other telcos.

I understand that webe is still at their early stage and they are expanding their 4G coverage at their best. But, limiting the speed of 3G network is a very very very very big mistake. I will see first how webe will respond with this matter. The best I can do, I will address this issue to SKMM for further action.

 

Thank you.

18 REPLIES 18
Amran80
New-in-Town ✪

Re: webe and their capped 3G speed

3g capped slow

haffizhissham
Contributing Citizen ✪✪

Re: webe and their capped 3G speed

Same with me, crappy 3G

contacted customer service, all of them said webe didnt put any restriction in speed. so why webe's speed so crappy?

 

all of them said same exact things, got tired to hear same excuse already 

 

http://imgur.com/a/4IkiC

mds
New-in-Town ✪

Re: webe and their capped 3G speed

Even 4G now they are capped. When speedtest is okay, but when download something from youtube or google services, it will be capped at 2-3mbps. 

YeeLick
New-in-Town ✪

Re: webe and their capped 3G speed

Yup, the 3g speed is capped. Last time the 3g can is capped at around 2mb/s. But, recently this few week, the speed is capped at 1mb/s. What the heck is this, 1mb/s. I can even load Facebook video and Instagram without lag, sometimes it even hard to load the comment at
Facebook 😡. If the speed continue to be capped at 1mb/s, I'll definitely port out to u mobile, since they also offer unlimited data plan
megatzulfadhli
Contributing Citizen ✪✪

Re: webe and their capped 3G speed

Ya, please report. they're capped 3g speed to 1mb. webe wont admit that their throttled/capped the speed. Speedtest was ok 7-8mb, while download apps/youtube/instagram etc all capped to 1mb. This is useless.
Tags (2)
HunsomeApek
Contributing Citizen ✪✪

Re: webe and their capped 3G speed

Gunakan LTE/GSM/CDMA auto (PRL)
elakkam lock WCMDA only atau LTE only

 

https://youtu.be/p28BK5_sp5o

 

eirza
Contributing Citizen ✪✪

Re: webe and their capped 3G speed

AFTER WEEKS OF NEVER ENDING PROBLEMS. I HAVE FOUND THE SOLUTION!

 

 


I'VE NEVER BEEN THIS HAPPY! Smiley Happy

eirza
Contributing Citizen ✪✪

Re: webe and their capped 3G speed

Screenshot_20170706-061914.jpg

 

BEST DECISION EVER! BYE WEBE!

 

I'VE SPENT 5 MONTHS OF BILL FOR NOTHING HAHA.

 

TERMINATED!

Tags (2)
Shafnan12345
Contributing Citizen ✪

Re: webe and their capped 3G speed

For now i want to know ..Im using other telco services so i wanted to join webe ..so wat Is ur review

iz IT good or bad ???tell about the data ???