Often we got too used to google search whenever we search for an answer, we would just key in as if we are chatting with the system. Some will take it as a chatbox, thinking this box will link straight to livechat team.
Do you want to know how to make use of this search box? It's easy!! Just either key in the keywords (i.e. payment, roaming etc) that you're looking for or something like 'how to make payment' or 'how to activate roaming' as an example.
By the way, there were occasions where user unable to chat with the livechat team. Here are some tips on how you would be able to chat with them.