Often we got too used to google search whenever we search for an answer, we would just key in as if we are chatting with the system. Some will take it as a chatbox, thinking this box will link straight to livechat team.
Do you want to know how to make use of this search box? It's easy!! Just either key in the keywords (i.e. payment, roamingetc) that you're looking for or something like 'how to make payment' or 'how to activate roaming' as an example.
If you have queries that related to your account, you should chat with Livechat team or just fill in the online support form by clicking here.
By the way, there were occasions where user unable to chat with the livechat team. Here are some tips on how you would be able to chat with them.
The first thing to do is to log in to your selfcare website or app on your phone.
Of course, be sure that you are connected to the network, or at least connect via wi-fi.
If there's error 404, you'll probably need to clear cache/delete your browsing history on your browser (it could be Internet Explorer, Chrome, Mozilla etc.). Once you have done that, try again. By then it should work.
If you have done all that and you still can't chat with the livechat team, another alternative way you can do is submit your query via online support form.