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What are other things about unifi Home that I should know?

These are additional information that may help you understand more about unifi Home service:

  • If your premise is a high rise building served via copper, you are required to terminate your existing broadband service (if any) before subscribing to unifi Home.
  • Minimal drilling is required for fiber installation to the premise. You will be responsible for providing a TV set and 4-socket extension cord to complete the installation. No installation appointment will be made for premise under renovation.
  • All triple play services (internet, voice and TV) will be activated during service installation. Partial service activation is not allowed.
  • unifi Home is a wired broadband service. Wireless connectivity is an additional feature that TM provides for free and is subject to interference and obstructions factor which may affect its quality.
  • unifi Home account owner or authorised contact person must be available during the service installation. For high rise premises, owners are required to make arrangement with Building Management Office for installation permission, internal cabling and access to telecommunication room.
  • For internal cabling, additional charges will be applied for standard cables more than 50 meters and payment will be made directly to the contractor.
  • For other optional installation e.g. wiring inside ceiling or external cabling (pole to ground with surface cabling to premise), you may appoint your own contractor or deal directly with TM appointed contractor. Payment will be made directly to the contractor.
  • Please provide a correct and valid billing e-mail address and hand phone number. TM will send your monthly bill via e-Bill to your registered email address. Apart from e-Bill, you will also receive SMS text notification within 7 days after the bill is ready. The content of SMS is the bill amount, bill due date and unifi portal link to view the bill. Your bill is also accessible at unifi portal (
  • All unifi Home equipment provided by TM is covered by 12 months manufacturer’s warranty.