1. What is unifi’s latest offering for customers who reside outside of fibre and LTE coverage areas?
2. Can you tell me more about the unifi Lite package?
With unifi Lite, you can enjoy basic Internet experience with the below offerings:
3. I’m interested! How do I subscribe to your unifi Lite package?
4. What are the Add-Ons available to customers of unifi Lite?
You may choose the relevant Add-Ons below to boost your Internet experience.
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5. Where can I pay my unifi Lite bill?
6. What is the contract period for unifi Lite and its Add-Ons? Is there any penalty imposed if I terminate the services within the contract period?
7. Can I have more than one (1) unifi Lite connection at my premise?
8. Do I need to purchase a modem?
That is not necessary; a DSL modem is included in the unifi Lite package. We would highly encourage you to use modems provided by TM to enjoy the maximum service experience.
*Note: The warranty period for the modem is one (1) year. Terms and conditions
9. Do I need an additional wiring to be installed at my house/office?
Your home Broadband connection will be installed close to where your telephone line ends. If additional wiring is required, you can add from where the phone line ends at your own cost.
10. How do I check the unifi Lite availability in my area?
11. Will I enjoy fast speed at all times?
Our broadband download and upload speed varies depending on the following factors as below:
- Location of website’s server provider - user may experience slow response from international websites.
- Capacity of visited web server - some web servers unable to cope with huge traffic demand from users. In addition, some sites restrict download speed of their users to ensure fair level of service among them.
- Network congestion - high level of traffic at peak times may cause some slowdown.
- Running other application simultaneously - using other applications (eg. P2P) at the same time can downgrade the download performance.
12. Do I need to pay any upfront payment?
13. Who should I contact if I need any assistance or have any inquiry?