[PLEASE READ] unifi Mobile system upgrade


[PLEASE READ] unifi Mobile system upgrade

Important Notice

We're glad to inform that the system upgrading exercise has been completed and all our services are back to normal. You can now view and pay your mobile bill online. Please relogin and enjoy the exclusive journey!  We apologise for any inconveniences that our customers might have faced during these past few days.


Aplikasi myunifi sudah selesai menjalani proses naik taraf dan kembali seperti sediakala! Anda boleh melihat dah bayar bil unifi mobile anda di atas talian. Sila log masuk semula untuk menikmati pengalaman yang lebih ekslusif. Kami memohon maaf atas segala kesulitan yang di hadapi sepanjang proses naik taraf.



Hi guys!


As some of you might already know, unifi Mobile will be undergoing an upgrading phase, starting with the cessation of unifi Mobile self-care portal and mobilecare@unifi app on 19 August 2021 and the new single sign-on for unifi Community.


So what’s next?


There will be a system upgrading for unifi Mobile postpaid and unifi Mobile Prepaid (including BIZ account) and this exercise will commence at:


12.01 a.m on 21 September 2021 until 11.30 a.m on 22 September 2021 (Registration & Modify Order)


2.00 p.m. on 21 September 2021 until 11:30 a.m. on 22 September 2021 (Bill payment & Passes purchase)



Yes, there will be another major downtime, but this is to serve you better in future.


During the migration downtime, please note that you will not be able to perform the following activities:

  1. Bill payment
  2. Data pass purchase  (prepaid)
  3. Pay as you use (PAYU) transactions

However, don't worry because your existing data or plan will not be interrupted. You can still use the call, sms, and data services as usual.


What should you expect from after this migration? What is new?


The changes that you might expect after this migration are as follow:



unifi Mobile Postpaid (inc BIZ)

unifi Mobile Prepaid

  1. New 10-Digit account number
  2. New Package name
  3. New biller name and code for JomPay (unifi 8888)
  4. New unifi Mobile bill
  5. Removal of CIMB and PayNow as a payment channel
  1. New 10-Digit account number
  2. New EKYC - scan your IC, face
    recognition and documents during the registration
  3. Top up using Pay4Me is temporarily disabled.


The payment method for unifi Mobile postpaid will be back to normal after the migration, except through CIMB and PayNow.


Click here for How to read your new unifi Mobile bills


If you want to know more about this exercise, please read the full FAQ in the link below.


  1. unifi Mobile Postpaid Migration FAQ
  2. unifi Mobile Prepaid Migration FAQ


Anything else please let me know ya.


Related articles

  1. Announcement for all unifi Rewards members!

  2. [URGENT] myunifi app & unifi portal temporary maintenance