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No |
Question |
Answer |
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1. |
Why is TM introducing a new bill presentment for unifi? |
The new unifi bill presentment is aimed at giving our customers a better billing and payment experience. |
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2. |
Who will be receiving the new bill? |
All unifi, broadband (Streamyx/unifi Lite) and stand-alone telephony accounts (Home and Business) will receive the new bill. |
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3. |
When will I receive the unifi bill with new presentment? |
The new bill presentment will take into effect starting with Bill Date of 19 May 2021. You will be receiving the new bill according to your billing cycle. |
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4. |
Will I be charged for the new bill presentment? |
No, there will be no additional charges for the new bill presentment. |
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5. |
How will I receive and view the new bill? |
For e-Bill, the new bill will be sent to you (from sender “Telekom Malaysia Berhad” using the email address tmbilling@tm.com.my) to your registered e-Bill email.
For physical bill, it will be sent to your registered billing address.
You can also view your latest 6 months’ bills via myunifi app and unifi portal.
For existing users of TM Biz Online, you can view the bill on the same platform. |
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6. |
I noticed that I received my new unifi bill from a different email address (tmbilling@tm.com.my) . Is it valid?
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With the implementation of the new bill presentment, we are also standardising the email address of the sender for the e-Bill. All customers will receive the new bill from tmbilling@tm.com.my
Please ensure that you add tmbilling@tm.com.my to your Safe Sender List to avoid the e-Bill email to be sent to your Spam/Junk folder.
We have communicated on the new email sender to all unifi customers via email. |
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7. |
Why have I not received my new bill? |
You may not receive your new bill due to the below: i. Your Bill Date is before 19 May 2021. Rest assured that you will receive the new bill starting from June 2021 onwards.
ii. There is a possibility that the e-Bill email was sent to your email Spam/Junk folder. We advise you to add tmbilling@tm.com.my to your Safe Sender List so that you will receive the new bill in your email Inbox.
iii. Your registered e-Bill email address is incorrect. You can easily check and update your registered e-Bill email address via myunifi app or unifi portal.
If you have not received your physical bill or for further assistance, please contact us via these channels:
Should you require a face-to-face interaction, you may visit us at any of the TMpoint outlets nationwide. |
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8. |
I am already comfortable and understand the old bill. Can I request to maintain the bill format? |
Rest assured that the new bill format is more convenient and it is aimed at giving you a better billing and payment experience.
For better understanding, we have prepared some guidelines for you. Please visit our unifi Community Page as per below link to learn more: https://community.unifi.com.my/t5/Product-and-Service/The-new-unifi-bill-is-here/m-p/47934
If you have any further enquiries, you can contact us via these channels:
Should you require a face-to-face interaction, you may visit us at any of the TMpoint outlets nationwide. |
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9. |
I have multiple unifi accounts. Will the new bill presentment affect all my unifi accounts? |
Yes. All unifi, broadband (Streamyx/unifi Lite) and stand-alone telephony accounts (Home and Business) will receive the new unifi bill presentment. |
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10. |
I received my unifi/Streamyx/Telephony monthly bill via postal delivery. Will I be getting the unifi bill with new presentment? |
Yes. For physical bill, it will be sent to you to your registered billing address. |
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11. |
Can I view this new bill in myunifi app, unifi portal or TMBiz Online? |
Yes. You can view your bills via myunifi app, unifi portal and TMBiz Online (for Medium Business customers only). |
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12. |
Can I use the new bill to make payment? |
Yes. You can use the new bill to make payment.
Additionally, for e-Bill subscribers, it is now more convenient for you to make payment as we have added a new payment link feature in the new bill.
Please visit our unifi Community Page as per below link to learn more: https://community.unifi.com.my/t5/Product-and-Service/The-new-unifi-bill-is-here/m-p/47934 |
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13. |
What are the new features in the new bill presentment?
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Some of the new features introduced in the new bill presentment are as below:
For more info, please visit our unifi Community page: https://community.unifi.com.my/t5/Product-and-Service/The-new-unifi-bill-is-here/m-p/47934 |
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14. |
Can I make payment via the “Pay Now” link or the QR Code in the new bill at any time? |
You are advised to pay via the “Pay Now” link or the QR Code displayed in your latest bill only to avoid any problem during payment process. |
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15. |
Do I still get the itemised bill features after TM introduces the new bill presentment for unifi? |
With the new unifi bill presentment, all customers will get the itemised bill features. |
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16. |
I want to learn more about the new bill presentment. Where can I find the information? |
For better understanding, we have prepared some guidelines for you. Please visit our unifi Community Page as per below link to learn more: https://community.unifi.com.my/t5/Product-and-Service/The-new-unifi-bill-is-here/m-p/47934 |
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17. |
Who should I contact if I need any assistance or inquiry? |
If you have any further enquiries, you can contact us via these channels:
Should you require a face-to-face interaction, you may visit us at any of the TMpoint outlets nationwide. |
How to read your new unifi bill
Please click on the picture to zoom in
1. Bill overview
2. Detailed Charges
3. Usage/Purchase History
4. unifi Rewards
5. Important Notice
Related Link : How to read my first unifi Home bill?
maksud kamu punya unifi mula pada Feb2021 ?
yang mac bil ialah pertama kali dapat ?
kalau macam ini , sebab bil pertama ialah : Feb+Mac .
