Forum Activity

Re: Deposit

Hai @amanbesh. Bayaran pendahuluan sebanyak RM100 perlu dibayar oleh pelanggan dalam tempoh 10 hari dari tarikh pemasangan dan bayaran tersebut akan ditolak untuk bil pertama awak. Jadi kalau awak pernah ada akaun unifi fiber sebelum ini dan dah bayar RM100, duit itu telah ditolak untuk bil akaun lama awak. Untuk akaun yang baru saja awak pasang ni tetap perlu bayar RM100 pendahuluan. Awak boleh 'contact' khidmat pelanggan unifi dan mereka akan bantu semak https://unifi.com.my/support/contact-us 

Deposit

Hai...sy nk tny..skrg sy baru psang unifi home...walaubagaimana pun sy kena byar advance payment...sy pernah ada rekod pd unifi terdahulu...rm100 deposit sy tidak dikembalikan oleh tm smpi skrg..boleh cek dan maklum kt sy x..sekiranya boleh mengapa sy perlu bayar rm100 lg utk deposit ini.  

Re: Pakej Remaja Keluarga Malaysia

Hai @syukuralias Buat masa ini  anda tidak boleh tukar pelan dari pelan postpaid unifi mobile ke bebas prepaid.

Bagi langganan pelan ini anda boleh muat turun melalui apps "mobile@unifi". Anda boleh semak sini untuk maklumat lanjut, https://home.unifi.com.my/personal/mobile/bebas

Re: unifi PWD plan (previously known as OKU plan)

Untuk unifi mobile bagi PWD, ada 1 pelan sahaja https://home.unifi.com.my/mobile > unifi Mobile Special Plans.Jika untuk unifi home, sepatutnya seperti yg dinyatakan New unifi PWD pack

Re: Penalty On Home Gadget Protection RM5000

Hi, husniyah.
As I know, Home Gadget Protection HGP contract period is 12 months from the “HGP activation date”. If let say you subscribe Home Gadget Protection in 2019, the contract should have already expired. I suggest you to consult directly with customer service, either through Live Chat, call to 100 or directly to their social media channels for them to check further on your bill issue. You can refer to the link> https://home.unifi.com.my/support/contact-us

Penalty On Home Gadget Protection RM5000

I upgraded from Unify Lite to Unify 30Mbps. In my unify lite account I subscribe a Home Gadget Protection RM5000 before 2019 (cannot remember exact year). After upgrading, in my unify lite bill, TM charges penalty for amount of RM225. Why TM charging me? When I upgrade no one told me all subscription will automatically cancel, and TM do not have my confirmation and consent to cancel or not.  And I never made a claim.  I subscribe long before 2019, contract usually within 24 months right? Are they automatically renew every 2 years ? Please assist on this matter. 

Re: unifi PWD plan (previously known as OKU plan)

boleh update pakej terbaru PWD ni? sebab baru pegi tm point bukit raja, dan staff cakap tinggal satu plan sahaja untuk PWD ni.

Re: Sharp 60" bila smpi?

Barang akan dihantar dalam masa tempoh 30 Hari waktu berkerja selepas order diterima

Re: Pakej Remaja Keluarga Malaysia

hai bagaimana saya hendak mohon. saya pengguna postpaid, pembayaran bulana RM79. bagaiman hendak kekalkan number?

Sharp 60" bila smpi?

Re: I want to know, how to reset the password of my home network router to change the password probl

Did you mean for the wifi password or router login password?

Re: I want to know, how to reset the password of my home network router to change the password probl

Hi, @chuah11 . Are you unable to login the router pages? You may contact 100, live chat or social media to inform the issue in details

I want to know, how to reset the password of my home network router to change the password problem

Re: Introducing the New unifi Self-Care Portal

I just want to reset my forgotten password. None of your sites or chat seems to be helpful. It doesn't even recognise the command, forgot password and directs me to do something else. Dissapointing.

Re: When tv1 and tv2 upgrade to HD

Stay Tuned and I hope that unifiTV will upgrade TV1 and TV2 Quality from SD to HD after this

Re: When tv1 and tv2 upgrade to HD

Hi fikri1992,

Usually if there any latest announcement, they will update later. Hope to hear good news from them 👍 

Re: unifi PWD plan (previously known as OKU plan)

If the modem/router spoil, do the modem/router foc for life time? Old streamyx package for oku plan were foc lifetime. How about current one? Does this free installation?

When tv1 and tv2 upgrade to HD

This channels very blurry and hurt my eyes.  Hope unifi can upgrade this channels immediately.thanks

Re: unifi Mobile RM59 for Orang Kelainan Upaya (OKU) & Warga Emas

Hi @amdin69 setahu saya untuk pakej unifi Mobile RM59 for Orang Kelainan Upaya (OKU) & Warga Emas  anda boleh terus sahaja ke TMpoint, TAD atau TM Reseller terdekat anda. Bawa sahaja MyCard dan kad OKU anda,

Re: unifi Mobile RM59 for Orang Kelainan Upaya (OKU) & Warga Emas

Salam? tuan/puan, macamana nak daftar pakej ini...

Re: Now you can manage your unifi accounts with just one login!

Thank you for post

Re: MEMOHON PORT UNIFI DI PERKAMPUNGAN BARU INI

Hai @ismahanif 

Perluasan jalur lebar TM unifi fibre bergantung kepada banyak faktor sebenarnya  seperti permintaan, kos, kekangan teknikal dan lain-lain. Sekiranya tempat itu tiada coverage, pastikan anda hubungi pihak TM untuk mohon diletakkan dalam senarai pelanggan yang berminat atau demand list. Jadi pihak TM boleh buat perancangan perluasan coverage berdasarkan maklumat yang ada. 

FAQ on The Decommissioning of unifi Community

Hello everyone,

Here are some FAQ regarding The Decommissioning of unifi Community

1. What is unifi Community portal?

unifi Community is unifi’s online community portal that hosts info and discussions pertaining unifi services including tips & tricks amongst the Community members.

2. When will unifi Community portal be closed?

unifi Community portal (community.unifi.com.my) will be closed effective 22 July 2022. Members will no longer be able to access the content starting this date.

3. Why is TM closing down unifi Community portal?

We want to make it easier for our customers to engage seamlessly and continue building this community at a more familiar platform; unifi Facebook page. Stay tuned as we are cooking more features to further enhance your experience with unifi.

4. Help! I can’t login to/register for unifi Community.

With the community portal closure effective 22 July 2022, this login/register feature is no longer available. Continue to engage with us via our Facebook page (https://www.facebook.com/weareunifi/)

5. Where should I go to after the closure for more info on unifi products and services?

You can head over to the following pages for more info on unifi products and services

1.  unifi.com.my and the FAQ page (https://unifi.com.my/support/faq)
2.  unifi Tips & Tricks page (https://unifi.com.my/support/tipsandtricks)
3.  unifi Tips & Tricks video guide (i.unifi.my/unifitips)
4.  unifi Facebook page (https://www.facebook.com/weareunifi/)

Lastly, from our community team, we would like to thank you for your support toward our unifi Community and keep continue supporting unifi.

Re: The new unifi bill is here!

Hi @Riema. Jika ada sebarang isu dengan bil unifi, awak boleh terus hubungi unifi di talian 100, Livechat, DM (Twitter) atau PM (Facebook). Butiran bil boleh disemak melalui aplikasi myunifi dan portal https://unifi.com.my.

Boleh rujuk pautan ini untuk semak senarai 'support channel' unifi https://home.unifi.com.my/support/contact-us.

Re: unifi Your World with Smart Device

Hai @hanisharun,

Unifi masih ada promo bundle smart device ni. Untuk pakej unifi home fiber bundle dengan smart TV @ laptop, boleh check dekat sini. Untuk pakej unifi mobile bundle dengan smartphone, boleh check dekat sini.