We regret to inform that Sony Channel HD (CH 457)and MUTV HD (CH 711) will end its broadcast starting 1 st June 2019 as TM no longer holds the broadcast rights to the content on the channel.
The affected unifi TV customers are:
FREQUENTLY ASKED QUESTIONS (FAQ) ON DISCONTINUATION OF NOW INTERNATIONAL & NOW CHINESE DRAMA CHANNELS
1. What are the channels that will no longer be available on unifi TV?
Effective 15 November 2019, the following channels will no longer be available on unifi TV:
2. Why are those channels no longer available on unifi TV?
The channels will be discontinued due to change of content direction by the content provider to end the broadcast of these channels. Stay tuned as we continue to serve our customers with more exciting content on unifi TV.
3. Who will be affected with these channels removal?
The unifi TV customers who will be affected are:
4. Why am I still being charged when the channels no longer available?
We apologise for the inconveniences. It happens due to system limitations. Rest assured that we will make the necessary billing adjustment.
5. Will there be new channels to be included in unifi TV Pack as replacement for the channels?
unifi TV will continue to offer the best of content offerings to our customers. Unfortunately, the replacement of channel does not apply to this discontinuation exercise.
6. Is there any clause or terms that state TM can remove any channels from its unifi TV platform?
CANCELLATION, TERMINATION, MODIFICATION, SUSPENSION OR DELAY
7. Can I get a rebate on unifi TV Pack monthly charges since TM will be discontinuing Now International & Now Chinese Drama channels, in which I watch for free when I’m subscribing to unifi TV pack?
The monthly charges of unifi TV Packs reflect the bundled value for the group of entertainment category channels, not by the value of individual channels. Hence, there will be no rebate given to customers following the discontinuation of these channels.
8. Who do I contact if I need further info or inquiries?
Feel free to contact us via TM customer service channel list as below: