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Why didn’t I get the speed as advertised?

Unifi is a wired broadband service. Wireless connectivity is a complimentary given to our customer via the wireless router and is subject to interference and obstructions factor. 

Internet access speed may be affected as a result from these factors:


1. Locations of websites; where users may experience lower speed from international website


2. Capacity of visited web server, where some web servers cannot cope with huge traffic demand from users OR do not have enough capacity OR where download speed is restricted to ensure fair level of service


3. Network congestion as a result of network maintenance or outages


4. Running multiple applications simultaneously like user other applications such as Peer-to-Peer e.g: Bittorent