Service is not restore it is the same as not able log on line stars news according to your technical personnel the modem n gadgets is very old n lagging, it's been 7 years since l subscribe to unifi in 2013. I appreciate n satisfied with your unifi service when it was 10 meg. without any issues but the problem start when you upgraded me to 30 meg(without upgrading those gadgets, modem + etc ) with issue like can't even read online news it keeps loading in vain and this is very frustrating. l have been so faithful to Telekom since 2013 using unifi. And hopefully you can do something about this issue before l consider of switch to other providers. Thanks n regards, Lim Kai Ming.