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What is the process to terminate my account?

Step 1 : You would need to request to terminate the service 30 days prior to your
actual termination date.
 

You can submit your request to terminate the service via TM’s digital channels such as

  • Unifi portal at unifi.com.my
  • Email at help@tm.com.my
  • TMpoint


Step 2 : We will provide your pre-final bill indicating your outstanding balance.
Upon payment settlement, we will proceed with termination order on day 31
from your termination notice.


Step 3: For unifi account, you will receive an SMS when your order is completed.
Then you will need to drop the BTU (equipment) at TMpoint fast lane within 7 days from the
termination order date to avoid the BTU (equipment) penalty charge.

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