cancel
Showing results for 
Search instead for 
Did you mean: 

how to get your bill & read your bill

Highlighted
Retired Sheriff

how to get your bill & read your bill

 

If you are a mobile postpaid plan (be it mobile, or broadband) subscriber, you will get your bill via email on a monthly basis. The email contains your bill in PDF attachment. 

 

In case you don't receive it, it may have ended up in your Junk Mail folder. (If it does, please un-junk unifi mobile!)

 

Alternatively, you can also login to Self-Care to view your bill. 

billing 2.png

Do note that only the last 6 bills are available in Self-Care. So, save the file for future reference if you want to. Smiley Happy

 

In case you're having difficulties in understanding your bill, there's a well-done explanation which will definitely help.

Click to view: How to read your bill

 

Related article: how to pay bill

10 REPLIES
Contributing Citizen ✪

Re: how to get your bill & read your bill

i've subcribe the the webe network almost 1 month.

i've received sms the bill are ready.

i've registed the self care id

 

but i cant view my bill.

help me please.

 

Distinguished Citizen ✪✪

Re: how to get your bill & read your bill

@syida did you follow the steps shown above? you mean you can't click on the view/print is it?

I'm Jon, I know nothing

Contributing Citizen ✪

Re: how to get your bill & read your bill

yes.. try to follow all step given..

but. after login self care and click bill to view

the page noted that i'm still dont have any subcription / account.

erm...


Contributing Citizen ✪✪

Re: how to get your bill & read your bill

The same happen to my friend's account. As if there is still no subscription!!!

Sheriff

Re: how to get your bill & read your bill

@ainmaria,

best to contact the livechat team and check with them on this.

signature.png

Contributing Citizen ✪✪

Re: how to get your bill & read your bill

Have contacted 2 nights ago throigh live chat. But the guy don't seem to quite understand what my problem was and it is still remain unresolved.

Plus it took too long for the guy to answer each message. I guess it depends on how experience is the guy that is responding to the live chat at the time.

Contributing Citizen ✪

Re: how to get your bill & read your bill

masalahnya tak boleh view bill. 

 

Oops, looks like you haven't subscribed to anything yet

 

last month dah complaint. 

nak check detail bil pun tak boleh

 

menyesal tukar ke webe. careline pun takde telefonis nak solve problem dll

Sheriff

Re: how to get your bill & read your bill

Do chat with Livechat team to get assistance

 

https://webe.com.my/support/contact-us

 

 

signature.png

Contributing Citizen ✪

Re: how to get your bill & read your bill

Sama lah kita.. plg last webe email bill utk bln Februari je.. then bln Mac langsung tak dpt view.. website tu kata Opps.. You haven't subsribed bla..bla..bla... the worst provider.. menyesal langgan.. lps dpt bayar, nnt sy akan terminate service.. buruk gilaa