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Can I downgrade to unifi VIP5/VIP10/VIP20/broadband packages?
With the introduction of unifi Home plans, the previous packages i.e. unifi VIP5 / VIP10 / VIP20 will no longer be available. Therefore, customers will not be able to downgrade to those packages once subscribed to the unifi Home package.
However, if customer wishes to downgrade to broadband packages, they can do so at the nearest TMpoint outlets.