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How do I cancel my Auto Pay registration?
Beginning 22 September 2021, termination of Autopay subscription is temporarily unavailable until further notice. We’re sorry for this inconvenience. Once this function is available, you should be able to terminate your Autopay subscription as per below steps.
STEP 2 : Click on Self-Care 'Profile' tab and scroll down to 'Auto-Pay' box STEP 3 : Select "UPDATE" and system will direct to Payment Gateway Portal STEP 4 : To cancel Auto-Pay, select "Unbind Credit Card" and click "Submit" STEP 5 : Unbind credit card page will be appeared, key-in the credit card number to be cancelled (cancellation would be processed in real time) STEP 6 : Payment page will show Auto-Pay has been cancel and system will show Auto-Pay is successful
You will receive a notification via SMS or Email once this is successful.