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What if my unifi TV shows an error, preventing me from viewing the content?

Please ensure the AV and Ethernet cable connections, as well as the connection between the RG and unifi TV STB are fixed and in place. For Add On content, please ensure that you have purchased the required content prior to viewing. If problem persists, you may contact us via live chat at unifi.com.my 24 hours daily or reach us via Facebook: fb.com/weareunifi or Tweet us on twitter @helpmeunifi from 9.00am to 12.00 midnight for assistance and quote the error message on TV screen