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How do I port out my number to new mobile service provider?
We sad to see you wish to leave us ; however if you still insist to port out from our service and reuse your number with a new service provider, please ensure the following step is followed:
i. Settle all outstanding payment
ii. Ensure all your line(s) and account is in ACTIVE status Once this is completed, you need to go to the new mobile service provider and provide them your account information with us ; this include your NRIC and all the mobile numbers you currently have with us.
Please note you cannot port out only 1 number if you have multiple lines with us, you must port out all the numbers at the same time.