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How long does it take to process my port in?

We will request the port in on your behalf from your existing mobile service provider as soon as the payment of all outstanding balances have been made. It may take up to five (5) business days for the application to be approved by your existing mobile service provider.


Please note that you will need to fulfill the below requirements:

  • Terminated, blacklisted, barred and suspended numbers cannot be switched to unifi Mobile postpaid or prepaid #BEBAS.
  • All the supplementary lines in the Principal Account (principal and supplementary lines) need to be switched over to unifi Mobile plan, unless your supplementary line(s) become the Principal line at the existing mobile operator.
  • Your number is not tied to any contract with existing mobile operator.
  • If you are switching in for more than one (1) number, each line must be registered in separate order.


(You would need to ensure that the usage of your existing service does not exceed the credit limit set by your existing mobile operator.)


For existing prepaid user, any remaining credit in your prepaid mobile number will be forfeited by your existing mobile operator upon successful activation of your new unifi Mobile prepaid #BEBAS.