Why can’t I make payment?

There are various reasons why you might not be able to make payment:

  • You don’t have any outstanding amount
  • You are using a credit card issued by an overseas financial institution
  • You have insufficient balance in your bank account
  • The payment feature on the app maybe temporarily offline due to upgrading or system update.


If you still face difficulties making payment, please reach out to us via the “Support” button.