Feel free to contact us via TM customer service channel list as below:
Customer Portal (https://unifi.com.my)
Community (https://community.unifi.com.my/) Social Media - Facebook: facebook.com/weareunifi - Twitter: @helpmeunifi
Live chat (unifi.com.my/chat)
Call – TM Contact Centre at 100
Visit any TMpoint outlets nationwide.
If you have several emails and you are unsure which e-mail you have registered on the unifi.com.my portal, you may check the inbox where you have been receiving notices or digital bills from unifi. That email is likely to be the one that you have used to register on the portal or app.
You may also use a new email if you wish to update your choice of username. You may need to do a quick new round of registration and profile validation. We recommend you to use your most relevant email to-date so that you can be reached for important notices.
It is possible that without intention two emails were sent through double clicking on the send the reset password button and that you may have clicked on a link that is no longer valid. We advise you to redo the re-verification process.
If the email has not reached you for a while, please check if the email from firstname.lastname@example.org did not go into your spam or junk email folder.
Some providers like Google may also throttle email in certain situation.
If you have previously registered on the unifi portal or on the care app, you may use the same email to login. The system will send a link to your email to renew your password for the first time.
Please note however that we have not yet consolidated the mobile.unifi.com.my or mobilecare@unifi app login yet.
The service that is requesting to retrieve your selected profile will obtain the information highlighted on the User Consent page for the purpose of its app/portal registration or login.
The provider of the service may use your profile information for their operations to serve you, for example, to notify you on your service registration process or to send you service-related messages.
Digitalme implements a standard authentication flow where a user will know which information is shared during a login procedure, and is empowered to accept or deny the information sharing request.
A User Consent is the step where you are informed of a profile information request and asked for permission to proceed.
We are sorry to hear that. No worries, on top of the security you may have put in place on your mobile phone, you may still login at https://unifi.com.my from another device to change your password and secure your digital accounts.
Your digitalme profile at minimum is as secure as a conventional profile information captured independently within an app or a portal.
Your profile is stored on a separate service-neutral platform and protected based on global authentication and identity management standards that can only be accessed by you. No one is able to view your profile on your behalf.
Sensitive information such as your mykad number is encrypted on the platform.
Only you are empowered to extend your digital profile information to service providers in order to access their services.
A digitalme profile specifically serves to improve your onboarding and login experience on unifi digital space, and you can manage it independently for many purpose without dependency on any particular product or service.
Your service or account profile is tied with the service you subscribe for billing purpose (in this case, the unifi broadband or mobile service). It may contain information, for example the account number, billing information or service preferences. This information is strictly collected and hosted by the respective service providers. Some information such as the national ID may also be available in the service profile.
You are able to enjoy interacting with your subscribed service digitally when your digitalme profile is linked with your service profile on the app/portal.
For myunifi app and portal, you will need to define the credential (e.g. mykad or passport) used during your broadband service registration to link your digitalme profile with the service account (extra service validation step may be prompted in the app).
You are in total control of the information that will be shared on digitalme. You may define your digitalme profile based on your terms and needs, starting with a simple verified email. You can add on additional information such as mobile number and Identity Card number as you need them to onboard a specific service. For example, a typical e-wallet service would need a verified mobile number.
Now, a digitalme profile can capture your name, email, mobile number, Malaysian national ID (mykad, mykas, myPR, police, army), passport and Business Registration Number (BRN).
Digitalme does not allow users to have a multiple profile under one account, therefore there can only be one verified email or mobile phone at one time.
At the moment, the system will not prevent you to register multiple profiles if you choose to create two profiles with two different emails.
Nevertheless, in order to have a credible digitalme profile that you can use to access a plethora of trusted unifi services in future, it is recommended that you create a single profile that represents you.
If you can’t login to an app or portal with digitalme, the probabilities are:
If you are using your email as a username, you may have not verified your email yet.
If you are trying to login with your phone number as a username, you may have not defined or verified your phone number
You have entered an incorrect email / password
The internet connection from your device is temporarily slow or unstable.
If you still face difficulties logging in, please reach out to us via the app or portal official support channels.
On the same device, the apps and portal that are authorised by digitalme will be able to recognise you as long as you are already logged in with one of the apps.
When you’re on a different device, you firstly need to log in using your username and password.
For added security, you may logout from the apps or portal to disable the single sign-on experience.
Currently, digitalme is only available in selected apps under TM Group.