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myunifi App

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Easy, feel free to reach us via our digital channels such as: Visit unifi portal at unifi.com.my Community at https://community.unifi.com.my/ Facebook at facebook.com/weareunifi Twitter at @helpmeunifi Live Chat via https://unifi.com.my/chat/index.html Contact TM Call center at TM100 You can also visit any of the TMpoint outlets nationwide for further assistance.
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From the home screen, tap on the bell icon located at the top right corner.   You can view all push notification messages which include billing, promo, report order etc.)
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From the home screen, choose “Rewards”, then tap on “My Rewards” to view your saved deals.   Once you tap on the desired deals, simply tap to copy the promo code to use it during check out.
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From the home screen, choose “Support”, then select your preferred unifi service.   Type in your questions to reach out to our growing unifi community.   You can also access unifi community, read on tips for self-troubleshooting guide, follow unifi social media accounts, Live Chat with our friendly agents and locate the nearest TMpoint.
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From the home screen, choose “Account” and select the account you would like to view. You can view the latest 90 days activity from the “Activity” tab.
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From the home screen, choose “Account” to edit your billing contact details.   Please allow 15 minutes for system to reflect the changes made on the billing contact details made on the app.
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Android : Jelly Bean (4.1.x) up to Oreo (8.1.0)   iOS: Version 10 and above
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There are various reasons why you might not be able to make payment: You don’t have any outstanding amount You are using a credit card issued by an overseas financial institution You have insufficient balance in your bank account The payment feature on the app maybe temporarily offline due to upgrading or system update.   If you still face difficulties making payment, please reach out to us via the “Support” button.
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If you have recently made payment for your unifi bills, please allow 24 hours for the system to reflect your payment.   If you still have an incorrect outstanding amount reflected in your account beyond 24 hours, please reach out to us via the “Support” button.   Note: Please refresh the app if you get “NA” reflected as your outstanding amount.
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From the myunifi app home screen, choose “Pay Bills” to view the outstanding amount for your unifi accounts.   Select your unifi account to view the payment details (bill summary, PDF bill).   Proceed for payment via credit / debit card or FPX.
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Yes, you can view and download the latest six (6) months bill from the app.
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No, you will be automatically logged in the next time you launch the app. However, if you choose to sign out, you will need to sign in back again.
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If you can’t view your account(s), the probabilities are: You are browsing myunifi app via the guest profile. You have not registered or validate your myunifi app profile You have entered an invalid service number tied to your unifi account If you have done all of the above yet still unable to view your unifi accounts, please reach out to us via the “Support” button.
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If you can’t login to the app, the probabilities are: You have not created an account You have not validated your account You have entered an incorrect email / password If you still face difficulties logging in, please reach out to us via the “Support” button.
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Yes! If you have previously registered with care@unifi app, you can still use your registered username/email address to login. However, the app will prompt you to change your password before you continue using the new myunifi app
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Yes! We encourage you to register to enjoy the features via a protected profile with your personal information, giving you a hassle-free experience and peace of mind.   This will also allow us to identify and link you to your unifi accounts.   However, with just guest mode, you still can browse through our latest unifi offerings.
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The myunifi app is free for everyone and available for download via Google PlayStore and Apple AppStore.
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With myunifi app, you can enjoy:   Subscription Easy subscription of unifi services Schedule your installation appointment Track your installation progress Account Management   Hassle free payment for all your unifi bills Track your usage and upgrade your unifi plans Support Reach out and interact with  unifi community Live Chat with our friendly agents Read tips on self-trouble shooting guide Loyalty & Rewards Earn rewards point for every Ringgit you spend and use them to redeem awesome deals
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myunifi app is an app for our unifi customers that consolidates all their unifi services. You can subscribe to unifi services and manage them all in one app.
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