Easy, feel free to reach us via our digital channels such as:
Visit unifi portal at unifi.com.my
Community at https://community.unifi.com.my/
Facebook at facebook.com/weareunifi
Twitter at @helpmeunifi
Live Chat via https://unifi.com.my/chat/index.html
Contact TM Call center at TM100
You can also visit any of the TMpoint outlets nationwide for further assistance.
From the home screen, choose “Support”, then select your preferred unifi service.
Type in your questions to reach out to our growing unifi community.
You can also access unifi community, read on tips for self-troubleshooting guide, follow unifi social media accounts, Live Chat with our friendly agents and locate the nearest TMpoint.
There are various reasons why you might not be able to make payment:
You don’t have any outstanding amount
You are using a credit card issued by an overseas financial institution
You have insufficient balance in your bank account
The payment feature on the app maybe temporarily offline due to upgrading or system update.
If you still face difficulties making payment, please reach out to us via the “Support” button.
If you have recently made payment for your unifi bills, please allow 24 hours for the system to reflect your payment.
If you still have an incorrect outstanding amount reflected in your account beyond 24 hours, please reach out to us via the “Support” button.
Note: Please refresh the app if you get “NA” reflected as your outstanding amount.
From the myunifi app home screen, choose “Pay Bills” to view the outstanding amount for your unifi accounts.
Select your unifi account to view the payment details (bill summary, PDF bill).
Proceed for payment via credit / debit card or FPX.
If you can’t view your account(s), the probabilities are:
You are browsing myunifi app via the guest profile.
You have not registered or validate your myunifi app profile
You have entered an invalid service number tied to your unifi account
If you have done all of the above yet still unable to view your unifi accounts, please reach out to us via the “Support” button.
If you can’t login to the app, the probabilities are:
You have not created an account
You have not validated your account
You have entered an incorrect email / password
If you still face difficulties logging in, please reach out to us via the “Support” button.
Yes! If you have previously registered with care@unifi app, you can still use your registered username/email address to login. However, the app will prompt you to change your password before you continue using the new myunifi app
Yes! We encourage you to register to enjoy the features via a protected profile with your personal information, giving you a hassle-free experience and peace of mind.
This will also allow us to identify and link you to your unifi accounts.
However, with just guest mode, you still can browse through our latest unifi offerings.
With myunifi app, you can enjoy:
Easy subscription of unifi services
Schedule your installation appointment
Track your installation progress
Hassle free payment for all your unifi bills
Track your usage and upgrade your unifi plans
Reach out and interact with unifi community
Live Chat with our friendly agents
Read tips on self-trouble shooting guide
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