If you have several emails and you are unsure which e-mail you have registered on the unifi.com.my portal, you may check the inbox where you have been receiving notices or digital bills from unifi. That email is likely to be the one that you have used to register on the portal or app.
You may also use a new email if you wish to update your choice of username. You may need to do a quick new round of registration and profile validation. We recommend you to use your most relevant email to-date so that you can be reached for important notices.
Feel free to contact us via TM customer service channel list as below:
Customer Portal (https://unifi.com.my)
Community (https://community.unifi.com.my/) Social Media - Facebook: facebook.com/weareunifi - Twitter: @helpmeunifi
Live chat (unifi.com.my/chat)
Call – TM Contact Centre at 100
Visit any TMpoint outlets nationwide.
It is possible that without intention two emails were sent through double clicking on the send the reset password button and that you may have clicked on a link that is no longer valid. We advise you to redo the re-verification process.
If the email has not reached you for a while, please check if the email from firstname.lastname@example.org did not go into your spam or junk email folder.
Some providers like Google may also throttle email in certain situation.
If you have previously registered on the unifi portal or on the care app, you may use the same email to login. The system will send a link to your email to renew your password for the first time.
Please note however that we have not yet consolidated the mobile.unifi.com.my or mobilecare@unifi app login yet.