When you log on to an app or portal via digitalme for the first time, you will be asked for your username (verified email or phone number) and password.
You will then be prompted with a request on behalf of the app or portal for your consent for them to access selected profile information created on your digitalme profile.
Once you have provided your consent, you will be able to fully access the services offered by the app or portal.
You will be subsequently auto-logged in the app or portal until you manually log out.
Firstly, click on the login or start here button on the myunifi app or portal.
You will see a prompt asking for your email. Key in the email that you would like to use as a username credential. If you are already a unifi portal or care@unifi user, you may use your existing email.
Insert your preferred profile’s salutation for digitalme to address you
Create a strong password
That should be the minimum step to create a digitalme profile. You will need to check a verification email sent by digitalme.my and click on the link provided in the email to activate your digitalme profile before you can log on the app or portal.
If you wish to access to your TM bills on myunifi app or portal, you may need to specify your NRIC, passport (if you are a foreigner) or Business Registration Number (if you are a business) during the one-time digitalme registration process.
Upon clicking the login button on myunifi app or portal, you will be directed to a step-by-step registration to create a new digitalme profile.
If you were an existing unifi.com.my portal or care@unifi app user before 18th June 2019, you will be automatically assigned with a digitalme profile after you have changed your password.
Currently, the digitalme profile is not yet enabled for other unifi apps such as i-foundit!, mobile@unifi, playtv@unifi or for the mobile.unifi.com.my website.
Nevertheless, with a digitalme profile, you will be able to access those apps as we continue to upgrade and consolidate the apps and portals.
Yes! If you have previously registered with care@unifi app or on the unifi.com.my portal, just use your registered username/email address to login and the app or portal will prompt you to change your password.
If you are an existing user of unifi.com.my portal or a care@unifi app, you will automatically have a digitalme profile starting 18 June onwards. You will just need to renew your password with your existing email username.
If you are a new online user, you will be guided through a simple journey to create your digitalme profile when registering on the portal or on the myunifi app.
Yes. Under the guest mode, you may explore the offerings and services available on the myunifi app and portal.
For a more personalised service and access to private accounts, a digitalme profile is required to ensure seamless experience across unifi digital channels.
With digitalme, you can enjoy:
Single Sign-On Experience
Register once, login anywhere with the same credentials
Digitalme remembers who you are when you access to different unifi services
A Private Digital Profile Dashboard
Manage your nomadic digital user profile securely at one place
Only you can access your profile details. No one else, not even the service operator can view your full profile from the dashboard.
Control Over Your Digital Identity
Your digital identity belongs to you and not to the services that you have access to.
When you access the online services or apps with your digitalme login, you will always be prompted for consent when these services require your selected profile information to operate.
You are in control by knowing which profile information is shared and by having the rights to deny profile requests from services if you do not feel comfortable to proceed.
Credible Digital Profile
A digitalme profile is designed to keep credible credentials.
A digitalme profile provides the confidence to trusted providers to serve you online for sensitive or personalised transaction.
Digitalme is a digital ID feature in myunifi app for unifi customers to create a digital identity (digital personal profile). This digital identity will be used as a single sign up identification for unifi services and beyond.
Digitalme helps consolidate all your digital accounts with just one login. It removes the hassle of having to remember multiple usernames and passwords for different unifi applications or portal, hence allowing you to manage your unifi digital accounts easier.
Digitalme is enabled by the Digital ID-as-a-Service (IDaaS) Platform, a trusted, service-neutral platform designed to host private and secured digital identity.
Easy, feel free to reach us via our digital channels such as:
Visit unifi portal at unifi.com.my
Community at https://community.unifi.com.my/
Facebook at facebook.com/weareunifi
Twitter at @helpmeunifi
Live Chat via https://unifi.com.my/chat/index.html
Contact TM Call center at TM100
You can also visit any of the TMpoint outlets nationwide for further assistance.
From the home screen, choose “Support”, then select your preferred unifi service.
Type in your questions to reach out to our growing unifi community.
You can also access unifi community, read on tips for self-troubleshooting guide, follow unifi social media accounts, Live Chat with our friendly agents and locate the nearest TMpoint.
There are various reasons why you might not be able to make payment:
You don’t have any outstanding amount
You are using a credit card issued by an overseas financial institution
You have insufficient balance in your bank account
The payment feature on the app maybe temporarily offline due to upgrading or system update.
If you still face difficulties making payment, please reach out to us via the “Support” button.
If you have recently made payment for your unifi bills, please allow 24 hours for the system to reflect your payment.
If you still have an incorrect outstanding amount reflected in your account beyond 24 hours, please reach out to us via the “Support” button.
Note: Please refresh the app if you get “NA” reflected as your outstanding amount.