Digitalme is a digital ID feature in myunifi app for unifi customers to create a digital identity (digital personal profile). This digital identity will be used as a single sign up identification for unifi services and beyond.
Digitalme helps consolidate all your digital accounts with just one login. It removes the hassle of having to remember multiple usernames and passwords for different unifi applications or portal, hence allowing you to manage your unifi digital accounts easier.
Digitalme is enabled by the Digital ID-as-a-Service (IDaaS) Platform, a trusted, service-neutral platform designed to host private and secured digital identity.
When you log on to an app or portal via digitalme for the first time, you will be asked for your username (verified email or phone number) and password.
You will then be prompted with a request on behalf of the app or portal for your consent for them to access selected profile information created on your digitalme profile.
Once you have provided your consent, you will be able to fully access the services offered by the app or portal.
You will be subsequently auto-logged in the app or portal until you manually log out.
If you are an existing user of unifi.com.my portal or a care@unifi app, you will automatically have a digitalme profile starting 18 June onwards. You will just need to renew your password with your existing email username.
If you are a new online user, you will be guided through a simple journey to create your digitalme profile when registering on the portal or on the myunifi app.
Firstly, click on the login or start here button on the myunifi app or portal.
You will see a prompt asking for your email. Key in the email that you would like to use as a username credential. If you are already a unifi portal or care@unifi user, you may use your existing email.
Insert your preferred profile’s salutation for digitalme to address you
Create a strong password
That should be the minimum step to create a digitalme profile. You will need to check a verification email sent by digitalme.my and click on the link provided in the email to activate your digitalme profile before you can log on the app or portal.
If you wish to access to your TM bills on myunifi app or portal, you may need to specify your NRIC, passport (if you are a foreigner) or Business Registration Number (if you are a business) during the one-time digitalme registration process.
If you have several emails and you are unsure which e-mail you have registered on the unifi.com.my portal, you may check the inbox where you have been receiving notices or digital bills from unifi. That email is likely to be the one that you have used to register on the portal or app.
You may also use a new email if you wish to update your choice of username. You may need to do a quick new round of registration and profile validation. We recommend you to use your most relevant email to-date so that you can be reached for important notices.
If you can’t login to an app or portal with digitalme, the probabilities are:
If you are using your email as a username, you may have not verified your email yet.
If you are trying to login with your phone number as a username, you may have not defined or verified your phone number
You have entered an incorrect email / password
The internet connection from your device is temporarily slow or unstable.
If you still face difficulties logging in, please reach out to us via the app or portal official support channels.
If you can’t view your account(s), the probabilities are:
You are browsing myunifi app via the guest profile.
You have not registered or validate your myunifi app profile
You have entered an invalid service number tied to your unifi account
If you have done all of the above yet still unable to view your unifi accounts, please reach out to us via the “Support” button.
Feel free to contact us via TM customer service channel list as below:
Customer Portal (https://unifi.com.my)
Community (https://community.unifi.com.my/) Social Media - Facebook: facebook.com/weareunifi - Twitter: @helpmeunifi
Live chat (unifi.com.my/chat)
Call – TM Contact Centre at 100
Visit any TMpoint outlets nationwide.
If you can’t login to the app, the probabilities are:
You have not created an account
You have not validated your account
You have entered an incorrect email / password
If you still face difficulties logging in, please reach out to us via the “Support” button.
Your digitalme profile at minimum is as secure as a conventional profile information captured independently within an app or a portal.
Your profile is stored on a separate service-neutral platform and protected based on global authentication and identity management standards that can only be accessed by you. No one is able to view your profile on your behalf.
Sensitive information such as your mykad number is encrypted on the platform.
Only you are empowered to extend your digital profile information to service providers in order to access their services.
If the email has not reached you for a while, please check if the email from firstname.lastname@example.org did not go into your spam or junk email folder.
Some providers like Google may also throttle email in certain situation.
Digitalme implements a standard authentication flow where a user will know which information is shared during a login procedure, and is empowered to accept or deny the information sharing request.
A User Consent is the step where you are informed of a profile information request and asked for permission to proceed.
For myunifi app and portal, you will need to define the credential (e.g. mykad or passport) used during your broadband service registration to link your digitalme profile with the service account (extra service validation step may be prompted in the app).
Upon clicking the login button on myunifi app or portal, you will be directed to a step-by-step registration to create a new digitalme profile.
If you were an existing unifi.com.my portal or care@unifi app user before 18th June 2019, you will be automatically assigned with a digitalme profile after you have changed your password.
It is possible that without intention two emails were sent through double clicking on the send the reset password button and that you may have clicked on a link that is no longer valid. We advise you to redo the re-verification process.