Digitalme is a digital ID feature in myunifi app for unifi customers to create a digital identity (digital personal profile). This digital identity will be used as a single sign up identification for unifi services and beyond.
Digitalme helps consolidate all your digital accounts with just one login. It removes the hassle of having to remember multiple usernames and passwords for different unifi applications or portal, hence allowing you to manage your unifi digital accounts easier.
Digitalme is enabled by the Digital ID-as-a-Service (IDaaS) Platform, a trusted, service-neutral platform designed to host private and secured digital identity.
If you are an existing user of unifi.com.my portal or a care@unifi app, you will automatically have a digitalme profile starting 18 June onwards. You will just need to renew your password with your existing email username.
If you are a new online user, you will be guided through a simple journey to create your digitalme profile when registering on the portal or on the myunifi app.
Firstly, click on the login or start here button on the myunifi app or portal.
You will see a prompt asking for your email. Key in the email that you would like to use as a username credential. If you are already a unifi portal or care@unifi user, you may use your existing email.
Insert your preferred profile’s salutation for digitalme to address you
Create a strong password
That should be the minimum step to create a digitalme profile. You will need to check a verification email sent by digitalme.my and click on the link provided in the email to activate your digitalme profile before you can log on the app or portal.
If you wish to access to your TM bills on myunifi app or portal, you may need to specify your NRIC, passport (if you are a foreigner) or Business Registration Number (if you are a business) during the one-time digitalme registration process.
When you log on to an app or portal via digitalme for the first time, you will be asked for your username (verified email or phone number) and password.
You will then be prompted with a request on behalf of the app or portal for your consent for them to access selected profile information created on your digitalme profile.
Once you have provided your consent, you will be able to fully access the services offered by the app or portal.
You will be subsequently auto-logged in the app or portal until you manually log out.
Feel free to contact us via TM customer service channel list as below:
Customer Portal (https://unifi.com.my)
Community (https://community.unifi.com.my/) Social Media - Facebook: facebook.com/weareunifi - Twitter: @helpmeunifi
Live chat (unifi.com.my/chat)
Call – TM Contact Centre at 100
Visit any TMpoint outlets nationwide.
Your digitalme profile at minimum is as secure as a conventional profile information captured independently within an app or a portal.
Your profile is stored on a separate service-neutral platform and protected based on global authentication and identity management standards that can only be accessed by you. No one is able to view your profile on your behalf.
Sensitive information such as your mykad number is encrypted on the platform.
Only you are empowered to extend your digital profile information to service providers in order to access their services.
If you can’t login to an app or portal with digitalme, the probabilities are:
If you are using your email as a username, you may have not verified your email yet.
If you are trying to login with your phone number as a username, you may have not defined or verified your phone number
You have entered an incorrect email / password
The internet connection from your device is temporarily slow or unstable.
If you still face difficulties logging in, please reach out to us via the app or portal official support channels.
If you can’t login to the app, the probabilities are:
You have not created an account
You have not validated your account
You have entered an incorrect email / password
If you still face difficulties logging in, please reach out to us via the “Support” button.
If you have several emails and you are unsure which e-mail you have registered on the unifi.com.my portal, you may check the inbox where you have been receiving notices or digital bills from unifi. That email is likely to be the one that you have used to register on the portal or app.
You may also use a new email if you wish to update your choice of username. You may need to do a quick new round of registration and profile validation. We recommend you to use your most relevant email to-date so that you can be reached for important notices.
If the email has not reached you for a while, please check if the email from firstname.lastname@example.org did not go into your spam or junk email folder.
Some providers like Google may also throttle email in certain situation.
If you can’t view your account(s), the probabilities are:
You are browsing myunifi app via the guest profile.
You have not registered or validate your myunifi app profile
You have entered an invalid service number tied to your unifi account
If you have done all of the above yet still unable to view your unifi accounts, please reach out to us via the “Support” button.
If you have previously registered on the unifi portal or on the care app, you may use the same email to login. The system will send a link to your email to renew your password for the first time.
Please note however that we have not yet consolidated the mobile.unifi.com.my or mobilecare@unifi app login yet.
It is possible that without intention two emails were sent through double clicking on the send the reset password button and that you may have clicked on a link that is no longer valid. We advise you to redo the re-verification process.
A digitalme profile specifically serves to improve your onboarding and login experience on unifi digital space, and you can manage it independently for many purpose without dependency on any particular product or service.
Your service or account profile is tied with the service you subscribe for billing purpose (in this case, the unifi broadband or mobile service). It may contain information, for example the account number, billing information or service preferences. This information is strictly collected and hosted by the respective service providers. Some information such as the national ID may also be available in the service profile.
You are able to enjoy interacting with your subscribed service digitally when your digitalme profile is linked with your service profile on the app/portal.
For myunifi app and portal, you will need to define the credential (e.g. mykad or passport) used during your broadband service registration to link your digitalme profile with the service account (extra service validation step may be prompted in the app).
We are sorry to hear that. No worries, on top of the security you may have put in place on your mobile phone, you may still login at https://unifi.com.my from another device to change your password and secure your digital accounts.