We are sorry to hear that. No worries, on top of the security you may have put in place on your mobile phone, you may still login at https://unifi.com.my from another device to change your password and secure your digital accounts.
A digitalme profile specifically serves to improve your onboarding and login experience on unifi digital space, and you can manage it independently for many purpose without dependency on any particular product or service.
Your service or account profile is tied with the service you subscribe for billing purpose (in this case, the unifi broadband or mobile service). It may contain information, for example the account number, billing information or service preferences. This information is strictly collected and hosted by the respective service providers. Some information such as the national ID may also be available in the service profile.
You are able to enjoy interacting with your subscribed service digitally when your digitalme profile is linked with your service profile on the app/portal.
Digitalme does not allow users to have a multiple profile under one account, therefore there can only be one verified email or mobile phone at one time.
At the moment, the system will not prevent you to register multiple profiles if you choose to create two profiles with two different emails.
Nevertheless, in order to have a credible digitalme profile that you can use to access a plethora of trusted unifi services in future, it is recommended that you create a single profile that represents you.
It is possible that without intention two emails were sent through double clicking on the send the reset password button and that you may have clicked on a link that is no longer valid. We advise you to redo the re-verification process.
On the same device, the apps and portal that are authorised by digitalme will be able to recognise you as long as you are already logged in with one of the apps.
When you’re on a different device, you firstly need to log in using your username and password.
For added security, you may logout from the apps or portal to disable the single sign-on experience.
Currently, digitalme is only available in selected apps under TM Group.
The service that is requesting to retrieve your selected profile will obtain the information highlighted on the User Consent page for the purpose of its app/portal registration or login.
The provider of the service may use your profile information for their operations to serve you, for example, to notify you on your service registration process or to send you service-related messages.
Digitalme implements a standard authentication flow where a user will know which information is shared during a login procedure, and is empowered to accept or deny the information sharing request.
A User Consent is the step where you are informed of a profile information request and asked for permission to proceed.
You are in total control of the information that will be shared on digitalme. You may define your digitalme profile based on your terms and needs, starting with a simple verified email. You can add on additional information such as mobile number and Identity Card number as you need them to onboard a specific service. For example, a typical e-wallet service would need a verified mobile number.
Now, a digitalme profile can capture your name, email, mobile number, Malaysian national ID (mykad, mykas, myPR, police, army), passport and Business Registration Number (BRN).
If you have recently made payment for your unifi bills, please allow 24 hours for the system to reflect your payment.
If you still have an incorrect outstanding amount reflected in your account beyond 24 hours, please reach out to us via the “Support” button.
Note: Please refresh the app if you get “NA” reflected as your outstanding amount.
Yes! We encourage you to register to enjoy the features via a protected profile with your personal information, giving you a hassle-free experience and peace of mind.
This will also allow us to identify and link you to your unifi accounts.
However, with just guest mode, you still can browse through our latest unifi offerings.
With myunifi app, you can enjoy:
Easy subscription of unifi services
Schedule your installation appointment
Track your installation progress
Hassle free payment for all your unifi bills
Track your usage and upgrade your unifi plans
Reach out and interact with unifi community
Live Chat with our friendly agents
Read tips on self-trouble shooting guide
Loyalty & Rewards
Earn rewards point for every Ringgit you spend and use them to redeem awesome deals
There are various reasons why you might not be able to make payment:
You don’t have any outstanding amount
You are using a credit card issued by an overseas financial institution
You have insufficient balance in your bank account
The payment feature on the app maybe temporarily offline due to upgrading or system update.
If you still face difficulties making payment, please reach out to us via the “Support” button.
Easy, feel free to reach us via our digital channels such as:
Visit unifi portal at unifi.com.my
Community at https://community.unifi.com.my/
Facebook at facebook.com/weareunifi
Twitter at @helpmeunifi
Live Chat via https://unifi.com.my/chat/index.html
Contact TM Call center at TM100
You can also visit any of the TMpoint outlets nationwide for further assistance.