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I'm not able to connect to unifi network

Let's get you on track, these simple steps will get you connected:


Check if unifi SIM is properly inserted.

Check your account & service status in Self-Care is ACTIVE.

Check that your account credit limit in Self-Care is still available.

Ensure that the monthly plan have not reached 100% quota.

Check that you are in unifi network coverage.

If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.