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I'm not able to get 4G connection, only 3G

Let's do the steps below and we get you covered:


1.Check to ensure your phone is Band 5 LTE compatible.

2.Restart the phone.

3.Check our network coverage and confirm you are in 4G area.

4.Reset network settings.


If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.