Yikes… this is tough one. No worries, we get you sorted out. Just follow these steps:
1.Restart your mobile phone.
2.Check to ensure you are connected to unifi network.
3.Ensure the Signal Level is good.
4.Wait for 10 minutes and try again.
If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.