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Can’t Login

  1. Make sure that you type in the correct ID or password. If you forgot the password, there are two recovery options:


From unifi TV box: Only works if you are login with unifi TV ID. Go to Setting page to reset.

From App: If you are login with your mobile number, you can reset the password on Forgot Password button on the login page.


  1. Possible Connectivity Error

      Check your data or Wi-Fi connection.


  1. Maximum Device Login Reached

Try to logout from other device that is currently running the app.


  1. Failed to login using Facebook ID

Clear the app cache and re-login or re-install the app