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I can’t login to playTV/unifi TV what should I do?

1.  Make sure that you type in the correct ID or password. If you forgot the password, there are two recovery options:


From unifi TV box : Only works if you are login with unifi TV ID. Go to Setting page to reset.

From App : If you are login with your mobile number, you can reset the password on Forgot Password button on the login page.


2.  Possible Connectivity Error

      Check your data or Wi-Fi connection.


3.  Maximum Device Login Reached

      Try to logout from other device that is currently running the app.


4.  Failed to login using Facebook ID

      Clear the app cache and re-login or re-install the app