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I'm not a Malaysian, and I do not have any bank account under my name, how do I get refund?

We understand your situation, however we are unable to process any refund to bank outside of Malaysia. In order for us to able to process the refund, we require you to attach copy of your Passport and to nominate a 3rd party Malaysian with his/her copy of NRIC and bank account details for us to bank in. Follow these simple steps to complete the request:


STEP 1 : Visit self care portal at


STEP 2 : Click 'Contact Us' and fill up your personal information


STEP 3 : Submit the form (with supporting documents) and we will acknowledge receipt of the form within 24 hours. We will process your refund request immediately, and please note it may take up to 90 days for the process to complete. We appreciate your patience and understanding.