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How do I change/reset my Purchase/Parental PIN number?

You can set your preferred Purchase/Parental PIN number yourself. Please follow simple steps as below : 

  • Press MENU on the remote control
  • Go to SETTINGS
  • Select CHANGE PIN
  • Verify your CONTACT NUMBER. If the contact number is correct, press confirm
  • If you wish to change your contact number, you may LIVE CHAT at TM Website to update your contact number
  • A VERIFICATION NUMBER will be sent to your contact number via SMS
  • Key in the verification number
  • Insert your NEW 6 DIGIT PURCHASE PIN

For New UI/UX Customer

Below are steps to reset your Purchase/Parental PIN :

  • Press MENU on the remote control
  • Go to PROFILE SETTINGS
  • Select MANAGE PIN and click FORGOT
  • Verify your contact information. If the contact info is correct, press REQUEST CODE
  • If you wish to update your contact details, please reach us via live chat.
  • A verification code will be sent to your contact number via SMS or email
  • Key in the verification code and click SUBMIT
  • Insert your NEW 6 DIGIT PURCHASE PIN and click UPDATE