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My STB has no signal, what can I do? Will my monthly charge be waived?

 First, please ensure your AV cable, RG and unifi TV STB connections are properly connected. Then, try rebooting your unifi TV STB.


If problem persists you may contact us via live chat at 24 hours daily or reach us via Facebook:, Tweet us on twitter @helpmeunifi from 9.00am to 12.00 midnight or email us at Your monthly charge will not be waived.