I cannot send SMS but I can receive SMS

Yikes… this is tough one. No worries, we get you sorted out. Just follow these steps:


1.Restart your mobile phone.

2.Log-in to your Self-Care account to ensure your Service & Account is ACTIVE.

3.Check that your account credit limit in Self-Care is still available.

4.Ensure the message centre number is correct.

5.Verify the number again and ensure the number format is correct.

6.Ensure it's not problems sending message to a specific number. If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.