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What happened to my line? Why is it suspended?

We're sorry that your line get suspended. There are 3 possible scenarios where your line will get suspended.

#1 If you have requested us to suspend it; OR
#2 We suspended your line due to no payment received after the grace period; OR
#3 If you have exceeded your credit limit.
To get you back on track, if you encounter situation #1, please Live Chat with our unifi representative at Self-Care, and

if your account is suspended due to #2 or #3, you can get the service reactivated at no time by simply settle the amount due. Within 2 hours (if you pay via Self-Care), your account will get reactivated.

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