unifi Air

In the event of line suspension, RM20 will be charged to re-activate the line.

Yes. We will refund the extra payment in your account, for any amount more than RM10.

You can cancel the subscription via our Live Chat, email or at any TMpoint nationwide.

Please select ‘webe digital sdn bhd’ when you’re making your payment via online, ATM and cash deposit machine.

JomPAY is available via: Internet & mobile banking with participating banks. Please note that the Biller Code is 3608 and the Reference Code is your webe 9-digit account number. For details, please visit jompay.com.my. Autopay Sign-up Auto Pay using Visa, MasterCard or AMEX Credit Card and enjoy RM2 rebate off your monthly bill Self-Care MasterCard, Visa (Credit & Debit Card), AMEX Self-Care Walk-in & Over the Counter Payment CIMB: https://www.cimbclicks.com.my (Bank in to your webe CIMB Account Number: 98953 followed by your 9 digit webe account number) POS Malaysia http://www.pos.com.my/ TMpoint

We support environmental friendly initiatives so you will only be receiving an e-bill. You may print the hardcopy bill via self-care

Your bill date is always on the 1st of every month and the cycle is the full period of the month (e.g. 1st March – Bill generated for 1/3/18 – 31/3/18)

We are giving 1-month waiver for you and it will appear on your first unifi Air bill. You will continue to pay your Streamyx until it is terminated.   If you have paid any deposit on your Streamyx or telephony service, the deposit will be returned in your Streamyx final bill.

You will have a new billing account once you subscribed to the unifi Air Plan. You will receive your monthly bill through your registered e-mail and in Self-Care

No, you will be exempted from credit check as you’re an existing TM (unifi or Streamyx) customer.

You need to pay a minimum of 75% of your unbilled and / or billed amount to restore your connection.

Temporarily, you will not be able to use the service upon exceeding your credit limit until you make some or full settlement of your outstanding bill.

We will notify you when your account reaches 70%, 90% and 100% credit limit utilisation via your registered email.

Yes, you can decrease your credit limit to the default credit limit.

Yes. You can increase your credit limit via myunifi app or our Self Care web portal or walk in to any TMpoint nationwide.

The default credit limit per line is RM300.

The return policy will be void. You will need to pay the penalty of remaining months.

Every customer who subscribe to this plan is entitled for the 30 Days Return Policy. The device and its packaging must be returned in good working condition to any of our TMpoint outlets.

The 30-Day return policy is for customer who wishes to cancel the subscription of unifi Air within the 30 days of service activation and no monthly fee will be charged to the customer.

Yes, you will need to return the device and its packaging in good working condition to any of our TMpoint outlets.